topic Re: NO service and NO response from Mods in Get Support

NO service and NO response from Mods

jtcavers — Wed, 05 Jan 2022 11:25:24 GMT

I changed my plan today and made payment, yet have no service.

I have PM'd the Mods and have got no response and more troubling ...The last time a mod responded to an inquery was a WEEK ago.

Where are the mods and how do I get my service restored?

Any and all help is greatly appreciated.

Re: NO service and NO response from Mods

Carld123 — Fri, 04 Jan 2019 19:57:52 GMT

@jtcavers

Give the lost/stolen trick a try if you havent...

Re: NO service and NO response from Mods

1Dani — Fri, 04 Jan 2019 20:01:35 GMT

I am new here but I would recomend using the self serv app to verify the funds, phone number, SIM number, ect. Then I would remove the SIM card and reseat it then do a restart of your phone. It may not solve your problem but it is a good place to start.

Re: NO service and NO response from Mods

jtcavers — Fri, 04 Jan 2019 20:42:50 GMT

@Carld123

What' the lost/stolen trick??

Re: NO service and NO response from Mods

Carld123 — Fri, 04 Jan 2019 20:46:26 GMT

@jtcavers wrote:
@Carld123

What' the lost/stolen trick??
@jtcavers
On the self serve page ..plan/ addons youll see lost/ stolen tab...click lost..wait 5-10 min..click found then reboot...this fixessome issues..no guarantee but worth a try

Re: NO service and NO response from Mods

jtcavers — Fri, 04 Jan 2019 21:02:16 GMT

@Carld123

It worked! Thank you so much!! Wish I could give you about a hundred BRAVO right now..

Simply amazing and thank you so much for your time!!

Re: NO service and NO response from Mods

Carld123 — Fri, 04 Jan 2019 21:04:54 GMT

@jtcavers

Good to hear....

Re: NO service and NO response from Mods

raymondfrench — Thu, 19 Nov 2020 01:18:09 GMT

i put time on my son's phone and it is not active. what is going on.

Re: NO service and NO response from Mods

Anonymous — Thu, 19 Nov 2020 01:24:18 GMT

@raymondfrench wrote:
i put time on my son's phone and it is not active. what is going on.

There's no "put time" on phones around here. You can add money to pay for add-ons. You can add money to renew or reactivate the plan.

What is the status of the account? Are you trying to buy add-ons?

Using the phone with your sons SIM in, what happens when you dial 611?