topic Re: Cannot connect to Data in Get Support

Cannot connect to Data

MarcoF1 — Wed, 05 Jan 2022 11:25:00 GMT

Can anyone please help.

I have no data on my phone. I have tried entering the apn settings and restarting my phone. I have also checked and have not used any data.

Since having my account for a few months I hardly have any data.

Thanks

Re: Cannot connect to Data

MarcoF1 — Wed, 14 Aug 2019 15:48:13 GMT

Sorry more like I do not remember ever being able to use data so I am not sure if it has ever worked.

Thanks

Re: Cannot connect to Data

will13am — Wed, 14 Aug 2019 15:57:23 GMT

@MarcoF1, what phone do you have? On some android phones running 8.1, there were issues with creating an APN. Otherwise, it should be straightforward to make your own APN if ones on file in the phone do not match what is needed for Public Mobile service. Please check your APN settings against the information below.

APN Settings:
Name: Public Mobile
APN: sp.mb.com
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Not set
APN type: default,mms,supl
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified

Re: Cannot connect to Data

MarcoF1 — Wed, 14 Aug 2019 16:20:18 GMT

I have an Asus Zenfone 2 and I had previoulsy entered those settings for the APN and it is not connecting

Re: Cannot connect to Data

hairbag1 — Wed, 14 Aug 2019 16:25:10 GMT

@MarcoF1 wrote:
Can anyone please help.

I have no data on my phone. I have tried entering the apn settings and restarting my phone. I have also checked and have not used any data.

Since having my account for a few months I hardly have any data.

Thanks

Log into My Account and see if you even have a data plan.

Make sure that data is enabled on your phone.

Try shutting down phone, remove sim, after a moment replace and restart.

Let us know if anything works. Good luck.

Re: Cannot connect to Data

Triguy — Wed, 14 Aug 2019 16:26:29 GMT

Do you have another phone to put the sim in ? This would rule out if it is an issue with your phone.

Re: Cannot connect to Data

ChuckYeah — Wed, 14 Aug 2019 16:42:50 GMT

Just checked willmyphonework.net.That phone seems to have full 3g support. Until you get it working I'd set it to 3g to rule out any incompatibility.

Settings -> cell networks-> prefered network type-> select 3g

Re: Cannot connect to Data

MarcoF1 — Wed, 14 Aug 2019 16:49:24 GMT

Thank you all for your suggestions. I have:-

- logged into my account, it shows I have 0 of 500gb used

- set it to 3G

- restarted my phone after removing the sim and putting it back in

nothing is working.

Thanks

Re: Cannot connect to Data

MarcoF1 — Wed, 14 Aug 2019 16:50:13 GMT

I had also tried anoth sim in that phone and the data works

Re: Cannot connect to Data

ChuckYeah — Wed, 14 Aug 2019 16:50:48 GMT

On the overview page, does it say, Account status Active?

Re: Cannot connect to Data

ChuckYeah — Wed, 14 Aug 2019 16:53:30 GMT

@MarcoF1 wrote:
I had also tried anoth sim in that phone and the data works

Was it a PM sim, just to eliminate more possibilities?

Re: Cannot connect to Data

MarcoF1 — Wed, 14 Aug 2019 16:59:48 GMT

I have checked the Account status overview page and it says Active

The other sim I tried in the phone was a freedom mobile sim that worked

Re: Cannot connect to Data

ChuckYeah — Wed, 14 Aug 2019 17:04:54 GMT

Of course, it could be any non phone issue, sim, setting, pm etc.

I'd send a msg to moderators in case we need their help.

Contact @Moderator_Team
It can take up to 48 hours for the team to respond to your concerns.

About @Moderator_Team

But, if you know how to take a screenshot and remove personal information, I'd like to see your apn settings to compare them to mine.

You can post here or personal message me if you like

Re: Cannot connect to Data

MarcoF1 — Wed, 14 Aug 2019 19:00:57 GMT

Thank you I will post the screenshots later today.

How does one send a message to the moderators, I am new to this.

Re: Cannot connect to Data

ChuckYeah — Wed, 14 Aug 2019 19:07:01 GMT

Contact @Moderator_Team
Click on the link above.