topic Re: Lost phone and not register online in Get Support

Lost phone

Mstewart — Wed, 05 Jan 2022 11:24:55 GMT

My dad lost his phone. He never set up an account on line as he is not tech savvy. He needs a new sim # he does not know his account # so I can go to a provider to get a new one as they ask for his account # when I go to set up an account on line for him it says they will text him a 6 digit # he lost his phone so how would he get the text? Plus he had a flip phone and never received texts. Please help

Re: Lost phone

Triguy — Wed, 14 Aug 2019 12:31:09 GMT

If he has a self serve account then it is on the top right hand corner below his name. Otherwise contact a moferator.

Moderator can be reached at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Lost phone and not register online

Gabby — Mon, 14 Oct 2019 20:56:46 GMT

my daughter lost her phone and she has never register her phone online. How can she stop the mobile plan?

Re: Lost phone

Gabby — Mon, 14 Oct 2019 20:59:38 GMT

Please help. My daughter has the same situation lost phone and not register online. How can she stop the plan? Thanks

Re: Lost phone and not register online

cellphoneuser1 — Mon, 14 Oct 2019 21:38:38 GMT

@Gabby wrote:
my daughter lost her phone and she has never register her phone online. How can she stop the mobile plan?

Click question mark to open a ticket. You can't create a self serve account without a text message that Public sends.