topic Re: No service in Get Support

No service

clauds — Wed, 05 Jan 2022 11:24:40 GMT

Activated a plan yesterday and is unable to connect to the network,What can I do?

Re: No service

hairbag1 — Wed, 14 Aug 2019 04:10:14 GMT

Log into My Account...is your plan Active ? Did you check to make sure your phone will work at Public Mobile ?

Re: No service

Anonymous — Wed, 14 Aug 2019 04:11:25 GMT

@clauds wrote:
Activated a plan yesterday and is unable to connect to the network,What can I do?

Did you check the Get Started up top to see if the phone is compatible and not blacklisted? If you phone is not on the compatible list...that does not mean it's not compatible.

What make/model/submodel is the phone?

Re: No service

Himanshu1 — Wed, 14 Aug 2019 04:12:25 GMT

Did you port your old number

Because sometimes these issues are caused due to the processing time during porting

Re: No service

geopublic — Wed, 14 Aug 2019 04:14:32 GMT

@clauds wrote:
Activated a plan yesterday and is unable to connect to the network,What can I do?

@clauds Sounds like you account was not provisioned correctly. Best to notify the moderator team to investigate and reset your account from their end.

To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Moderators are available: M-F from 8 AM to midnight Eastern time and S-S from 8 AM to 10 PM Eastern time.

Note: Moderator Hours are subject to change, but you can always find the current times here

Please note that account verification may be required when contacting the Moderator Team

Re: No service

GinYVR — Wed, 14 Aug 2019 04:14:34 GMT

@claudsCan you elaborate "cannot connect to network" do you mean the phone displays "No service" or the phone displays "Public Mobile" but has no service? Does it display LTE, 3G? What kind of phone is it? Does Voice, SMS, MMS, data any of them work etc?

Re: No service

Psygineer — Wed, 14 Aug 2019 04:32:05 GMT

Is your phone still locked to your previous carrier?