topic Re: Data in Get Support

Data

Silvaggios — Wed, 05 Jan 2022 11:24:23 GMT

Hi all, I'm a new member and can't seem to get my public mobile data to work. I can get wifi from my home server st home but when I tried to use my data when I was away from home I got nothing. Airplane mode is off. It says I have used 0 data out of my available

1 gb.

Re: Data

goldilock — Wed, 14 Aug 2019 00:29:36 GMT

@Silvaggios

Make sure in your phone's settings that your cellular data is turned on.

Check the apn settings on your phone are:

APN Settings:
Name: Mobile Internet
APN: sp.mb.com
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Not set
APN type: default,mms,agps,supl,fota,hipri,dun
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F

More info for particular devices:

https://apn-canada.gishan.net/en/apn/public-mobile

Re: Data

geopublic — Wed, 14 Aug 2019 00:49:17 GMT

@Silvaggios wrote:
Hi all, I'm a new member and can't seem to get my public mobile data to work. I can get wifi from my home server st home but when I tried to use my data when I was away from home I got nothing. Airplane mode is off. It says I have used 0 data out of my available
1 gb.

@Silvaggios You need to have there correct APN entry. What is the make and model of your phone?

Re: Data

Silvaggios — Wed, 14 Aug 2019 01:12:56 GMT

My phone is an Asus zenphone go zb551kl

Re: Data

geopublic — Wed, 14 Aug 2019 01:24:30 GMT

@Silvaggios wrote:
My phone is an Asus zenphone go zb551kl

@Silvaggios Other customers with Asus Zenfone had to add the APN manually. If your Android version is 8.1 you might not be able to add the APN and the only way to add it is to use a Freedom mobile sim or a roam.com sim. For other versions of Android you should be able to add it manually.

Re: Data

Silvaggios — Wed, 14 Aug 2019 01:31:16 GMT

Do I need to type all of the above in?

Re: Data

Dunkman — Wed, 14 Aug 2019 01:35:58 GMT

@Silvaggios

Yes, you will need to enter everything manually. Hopefully, it will let you enter manually.

Re: Data

Silvaggios — Wed, 14 Aug 2019 01:52:42 GMT

Thanks it worked

Re: Data

sonalisoni1796 — Wed, 21 Aug 2019 14:45:14 GMT

i also tried to do this in my setting and still iam getting no data on my phone, i have a google pixel xl phone,how can i get my data to work???? i paid extra for this......!

Re: Data

geopublic — Wed, 21 Aug 2019 22:32:44 GMT

@sonalisoni1796 wrote:
i also tried to do this in my setting and still iam getting no data on my phone, i have a google pixel xl phone,how can i get my data to work???? i paid extra for this......!

@sonalisoni1796 A Pixel XL should work with data on PM without any issues. Make sure data is on, mobile network is connected to Public Mobile and the APN is set to sp.mb.com.

Re: Data

Kelly5 — Thu, 28 Nov 2019 23:37:52 GMT

I have had the same problem, added the APN setings as above but it would not save and said APN setting not allowed however when I swiped setting away (on android) it had apparently saved and connected randomly a few seconds later. Even going back in to look at the settings which are now correct when I press to leave it flashes not allowed but has kept the mobile data working.

Re: Data repair

pabloguerrero — Sun, 10 May 2020 03:00:42 GMT

Good stuff for me to get my data connection repaired. I was missing the last step. I struggled for a while but your complete list of steps made me through. Thank you.