topic Re: Porting out number but Account Status is "Plan Expired" in Get Support

Porting out number but Account Status is "Plan Expired"

jubaitca — Wed, 05 Jan 2022 11:24:09 GMT

I want to port out my number from Public Mobile to Koodo. When I try to port in the number from Koodo's portal, it says the number is not elligible. I'm guessing this is because the Account Status shows as "Plan Expired" at the moment in Public Mobile portal (and not "Active").

Can anyone advise what I need to do to port my number from Public Mobile to Koodo?

Re: Porting out number but Account Status is "Plan Expired"

ShawnC13 — Mon, 31 Dec 2018 16:47:24 GMT

@jubaitca wrote:
I want to port out my number from Public Mobile to Koodo. When I try to port in the number from Koodo's portal, it says the number is not elligible. I'm guessing this is because the Account Status shows as "Plan Expired" at the moment in Public Mobile portal (and not "Active").

Can anyone advise what I need to do to port my number from Public Mobile to Koodo?

If your plan has expired and is not active you will need to have an active line to port out. So the best thing is to switch to the $10 plan and port out your number.

Re: Porting out number but Account Status is "Plan Expired"

jubaitca — Mon, 31 Dec 2018 16:51:59 GMT

I did switch to the $10 plan and I am using the service albeit rarely, but for whatever reason the Status never changed to Active.

Re: Porting out number but Account Status is "Plan Expired"

mimmo — Mon, 31 Dec 2018 17:13:24 GMT

are you able to make and receive calls on your pm phone? but is shows expired? taht is very strange. (try logging off and logging back in in incognito mode?)

Re: Porting out number but Account Status is "Plan Expired"

jubaitca — Mon, 31 Dec 2018 17:20:17 GMT

I have reached my minute limit, but I can send and receive text messages.

Re: Porting out number but Account Status is "Plan Expired"

popping — Mon, 31 Dec 2018 18:40:15 GMT

@jubaitca wrote:
I have reached my minute limit, but I can send and receive text messages.

You may try the lost/stolen phone trick. It may kick it back to active status.

1. Login to your self-serve account.
2. Report your phone lost/stolen using [Plan and Add-Ons] --> [Lost/Stolen Phone]
3. Logoff
4. Wait 5 minutes and login again
5. Report your phone found.
6. Re-start you phone to provision your account again. i.e. enable all features of you plan again.

If this trick failed to get thing working again, you should send a private message to moderator for help. But the wait is about 48 - 72 hours. Good luck.

Re: Porting out number but Account Status is "Plan Expired"

jubaitca — Mon, 31 Dec 2018 19:20:05 GMT

That did not work. I guess I have to wait for the moderator to assist.

Re: Porting out number but Account Status is "Plan Expired"

jubaitca — Wed, 02 Jan 2019 20:10:06 GMT

How long does it take the moderator to respond? It has been over 48 hours already and I don't have any phone service.

@CS_Agent