topic Re: Data not working in Get Support

Data not working

Reneelynn12 — Wed, 05 Jan 2022 11:24:09 GMT

I recently switched my phone and my data hasn't been working. I still have over a GB left and the data is turned on in my settings. I have also tried a power cycle. No luck. Any solutions.

Re: Data not working

ChuckYeah — Tue, 13 Aug 2019 20:36:23 GMT

Android or Iphone?

Did you try cycling Airplane mode? Cell Data?

Have you checked APN Settings?

APN Settings:
Name: Mobile Internet
APN: sp.mb.com
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Not set
APN type: default,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F

Re: Data not working

lakshmikanth — Tue, 13 Aug 2019 20:38:25 GMT

Tried restarting the device ?

Re: Data not working

Reneelynn12 — Tue, 13 Aug 2019 20:38:45 GMT

Im not sure what apn settings are?

Re: Data not working

Reneelynn12 — Tue, 13 Aug 2019 20:39:50 GMT

Several times

Re: Data not working

ChuckYeah — Tue, 13 Aug 2019 20:52:05 GMT

Android or iphone, @Reneelynn12 ?

Re: Data not working

Reneelynn12 — Tue, 13 Aug 2019 20:51:55 GMT

Android

Re: Data not working

Reneelynn12 — Tue, 13 Aug 2019 20:53:28 GMT

Andriod

Re: Data not working

popping — Tue, 13 Aug 2019 20:53:37 GMT

@Reneelynn12 wrote:
I recently switched my phone and my data hasn't been working. I still have over a GB left and the data is turned on in my settings. I have also tried a power cycle. No luck. Any solutions.

Are you changing to a LG phone?

After changing provider, you need to do network reset on LG phone before your data working again. Make sure to restart your phone after network reset.

If the APN is not setup correctly after phone restart, you need to setup APN manually as above.

Re: Data not working

ChuckYeah — Tue, 13 Aug 2019 20:58:35 GMT

Settings -> (might need More here) ->Mobile or Cellular Networks -> Access Point Names

Yours should say Mobile Internet - sp.mb.com.

Click on that and compre it to this:

Re: Data not working

geopublic — Tue, 13 Aug 2019 20:59:11 GMT

@Reneelynn12 wrote:
Andriod

@Reneelynn12 Make and model?

Re: Data not working

Reneelynn12 — Tue, 13 Aug 2019 20:59:37 GMT

Trying now thanks