topic Re: reactivate my plan in Get Support

reactivate my plan

novagur — Wed, 05 Jan 2022 11:24:07 GMT

Hello, I tried to reactivate my plan through web site but it didn't work.What can I do?

Re: reactivate my plan

Carld123 — Mon, 31 Dec 2018 15:19:18 GMT

@novagur wrote:
Hello, I tried to reactivate my plan through web site but it didn't work.What can I do?
@novagur
How long was your plan inactive?..what happens when you try to activate?

Re: reactivate my plan

popping — Mon, 31 Dec 2018 15:27:55 GMT

@novagur wrote:
Hello, I tried to reactivate my plan through web site but it didn't work.What can I do?

If your plan is suspended less than 90 days, you can reactivate your account with the moderator help. Wait time is about 48 - 72 hours.

But you can change to different plan and reactivate your account using self-serve online.

Re: reactivate my plan

novagur — Mon, 31 Dec 2018 15:30:06 GMT

I solved the problem thanks.

it was 15 days inactive and I didn't know that I should pay whole amount.

Re: reactivate my plan

Carld123 — Mon, 31 Dec 2018 15:33:15 GMT

@novagur wrote:
I solved the problem thanks.
it was 15 days inactive and I didn't know that I should pay whole amount.
@novagur
Good to hear...you always must pay for a full 30 days...just remember your renewal date has now changed...

Re: reactivate my plan

ShawnC13 — Mon, 31 Dec 2018 15:34:23 GMT

@novagur wrote:
I solved the problem thanks.
it was 15 days inactive and I didn't know that I should pay whole amount.

Yeah, you would need to pay whole amount to activate again. Just because you missed 15 days wouldn't mean you only pay half as your plan will reset and you will have a new renewal date 30 days from today.

Re: reactivate my plan

novagur — Mon, 31 Dec 2018 15:42:27 GMT

thank you for the information.

Re: reactivate my plan

will13am — Mon, 31 Dec 2018 16:18:27 GMT

@ShawnC13 wrote:
@novagur wrote:
I solved the problem thanks.
it was 15 days inactive and I didn't know that I should pay whole amount.

Yeah, you would need to pay whole amount to activate again. Just because you missed 15 days wouldn't mean you only pay half as your plan will reset and you will have a new renewal date 30 days from today.

@novagur, just to add to this, you are not renewing for half of a 30 day interval. Each renewal, even if from a suspended state is for 30 or 90 days. You are getting what you pay for.

Re: reactivate my planI have

Rogerlaf37 — Mon, 31 Dec 2018 17:46:52 GMT

I have entered a new credit card to reactivate my service because my previous card was compromised. I am enrolled in the automatic payment plan. How do I get service again?

Re: reactivate my planI have

Anonymous — Mon, 31 Dec 2018 17:54:46 GMT

@Rogerlaf37, once your new CC is on file, do a one time payment in the amount of your plan. After that, your plan should restart. Be sure to restart your phone after making the payment. *If* your service does not restart, report your phone lost, log out of portal and after a few minutes, log back in and report it found.