topic Re: Incoming calls not working in Get Support

Incoming calls not working

lbachand — Wed, 05 Jan 2022 11:24:05 GMT

Hello,

I ported my phone number from Fongo today and incoming calls are still routed to Fongo, when I call someone from Public Mobile it show the correct phone number I ported.

I have tryed to restart my iPhone and I still have the issue. Its been like that since a couple hours now.

Can anyone helps me ?

Re: Incoming calls not working

geopublic — Tue, 13 Aug 2019 19:57:18 GMT

@lbachand wrote:
Hello,

I ported my phone number from Fongo today and incoming calls are still routed to Fongo, when I call someone from Public Mobile it show the correct phone number I ported.

I have tryed to restart my iPhone and I still have the issue. Its been like that since a couple hours now.

Can anyone helps me ?

@lbachand Porting from Fongo will take at lease two or more days so you need to be patient.

Re: Incoming calls not working

mh1983 — Tue, 13 Aug 2019 19:57:59 GMT

Fongo's a VoIP provider, and porting out of VoIP typically takes longer than porting a mobile number to another provider. Give it time and I'm sure the port will complete.

Re: Incoming calls not working

lbachand — Tue, 13 Aug 2019 20:03:51 GMT

Ok I’ll wait and keep you posted.

Will I get a text message once its fully ported?

Re: Incoming calls not working

popping — Tue, 13 Aug 2019 20:05:27 GMT

@lbachand wrote:
Hello,

I ported my phone number from Fongo today and incoming calls are still routed to Fongo, when I call someone from Public Mobile it show the correct phone number I ported.

I have tryed to restart my iPhone and I still have the issue. Its been like that since a couple hours now.

Can anyone helps me ?

How long did you have your Fongo number?

If less than 30 days, there is a $25 transfer fee.

https://support.fongo.com/hc/en-us/articles/212437466-Transfer-my-Fongo-number-to-another-carrier

Your incoming calls will continue to go to Fongo until Fongo release your number to PM.

You can install Fongo app on your iPhone to receive incoming calls for now.

Re: Incoming calls not working

kselmak — Tue, 13 Aug 2019 20:06:27 GMT

Do you have data with your plan? While waiting for port to finish you can install fongo app so you don't miss any calls. It doesn't use too much of data I used it with 250m over 30 days without any restrictions and it would consume less than 70 during whole month.

It may take up to week for port to complete. If it gets too long contact moderators https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Incoming calls not working

YVR — Tue, 13 Aug 2019 20:16:08 GMT

Once your port is totally complete you will be able to make calls.

Re: Incoming calls not working

lbachand — Tue, 13 Aug 2019 20:27:19 GMT

I have the phone number for 2 years with Fongo so I should not be charged for porting out.

I already have Fongo installed so I receive call its just through the fongo app instead of directly through my iPhone.

Thanks for the help I’ll be patient!

Re: Incoming calls not working

lbachand — Wed, 14 Aug 2019 16:28:51 GMT

Hello,

Quick update:

When someone call my number it ring and after a couple second it say « the person you are trying to reach is unavailable ».

My phone never ring, either directly from the phone or through the fongo App...

Is that normal ? Because now I can’t receive incoming call at all..

Re: Incoming calls not working

hTideGnow — Sat, 21 Nov 2020 20:02:56 GMT

@lbachand wrote:
Hello,

Quick update:

When someone call my number it ring and after a couple second it say « the person you are trying to reach is unavailable ».

My phone never ring, either directly from the phone or through the fongo App...

Is that normal ? Because now I can’t receive incoming call at all..

sorry.. old thread.. but i want to see how it ended? how many day for a fully completed porting?

i might port out of Fongo too.

Re: Incoming calls not working

computergeek541 — Sun, 22 Nov 2020 03:17:41 GMT

@hTideGnow wrote:
sorry.. old thread.. but i want to see how it ended? how many day for a fully completed porting?
i might port out of Fongo too.

Porting from a landline or VoIP provider to a wireless carrier is usually takes about 2 day to a week, and I would say 2 weeks on the upper extreme.