topic Re: stalled in Get Support

stalled

HArold7 — Wed, 05 Jan 2022 11:23:55 GMT

I must be using the wrong username and/or password. I can't sign in or get started.

Can I somehow cancel everything so as to sart over?

Harold

Re: stalled

geopublic — Tue, 13 Aug 2019 18:22:29 GMT

@HArold7 wrote:
I must be using the wrong username and/or password. I can't sign in or get started.
Can I somehow cancel everything so as to sart over?
Harold

@HArold7 Are you trying to access your selfserve account online or activate your sim card?

Re: stalled

hairbag1 — Tue, 13 Aug 2019 18:23:29 GMT

Website is a bit finiky at times...not yout fault. Wait for an hour and try again with a different brower or use incognito mode. Cleaar your cache files.
keep us posted how you make out.

Re: stalled

goldilock — Tue, 13 Aug 2019 18:30:05 GMT

@HArold7 If you can't log in, clear your cache on your browser and restart your computer and see if you can log in. Try another browser or computer if that doesn't work.. If not, and you aren't sure if you are using the right user name or password, do the "forgot my password".

If all else fails, you can contact a moderator about it, but know it takes aprox. 48-72 hours (2-3 days) to get a reply.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: stalled

kselmak — Tue, 13 Aug 2019 18:33:13 GMT

Can you locate the welcome email that you received after signing up for selfserve? It is possible that you used different email than for the community account.

What happens when you try to log in, any kind of error message?

What happiness when you try to open the selfserve account https://selfserve.publicmobile.ca/self-registration/

Re: stalled

Himanshu1 — Tue, 13 Aug 2019 19:18:57 GMT

The website is not the best

I had the very same issue when I first singed up

I would recommend trying after an hour and I am optimistic it should work

Re: stalled

stonechucker — Tue, 13 Aug 2019 19:21:52 GMT

@HArold7 wrote:
I must be using the wrong username and/or password. I can't sign in or get started.
Can I somehow cancel everything so as to sart over?
Harold

@HArold7, what have you done already? Give us this info, and we can go from there.