topic Re: SIM network unlock PIN in Get Support

SIM network unlock PIN

Bobpeachey — Wed, 05 Jan 2022 11:23:47 GMT

I have an unlocked phone and had just registered to PublicMobile. Unfortunately my phone is saying that I need "SIM network unlock PIN". Please advise, thank you.

Re: SIM network unlock PIN

Triguy — Tue, 13 Aug 2019 17:11:10 GMT

If you have a Samsung phone then you would need to contact them otherwise you would need assistance from a moderator. Start a live chat session from Samsung's Contact Us page: http://www.samsung.com/ca/info/contactus.html?CID=AFL-hq-mul-0813-11000170 Inform the rep that you would like to unlock your Samsung phone and provide the IMEI & Carrier info In a few (2+) days, you will get the unlock code via email. Moderator can be reached at https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SIM network unlock PIN

geopublic — Tue, 13 Aug 2019 17:28:47 GMT

@Bobpeachey wrote:
I have an unlocked phone and had just registered to PublicMobile. Unfortunately my phone is saying that I need "SIM network unlock PIN". Please advise, thank you.

@Bobpeachey Your phone might be locked to the previous provider. You must get the Network Unlock PUK code from your previous provider.
If your phone is a Samsung you might be able to get an unlock code from the Samsung website via a chat
To start a live chat session from Samsung's Contact Us page: http://www.samsung.com/ca/info/contactus.html?CID=AFL-hq-mul-0813-11000170.

Hope this helps!

Re: SIM network unlock PIN

Bobpeachey — Tue, 13 Aug 2019 18:01:07 GMT

Thank you very much for your help, very fast too. I'll try it out and keep you updated.

Re: SIM network unlock PIN

Bobpeachey — Tue, 13 Aug 2019 18:04:10 GMT

I've also noticed that my phone can recieve calls but cannot call out. Is that normal givin that my phone still needs for the sim to be unlocked?

Re: SIM network unlock PIN

geopublic — Tue, 13 Aug 2019 18:09:48 GMT

@Bobpeachey wrote:
I've also noticed that my phone can recieve calls but cannot call out. Is that normal givin that my phone still needs for the sim to be unlocked?

@Bobpeachey No, that is not normal. Does your phone support two sim cards. Are you receiving calls through a third party calling app through WiFi?

Re: SIM network unlock PIN

computergeek541 — Tue, 13 Aug 2019 23:08:37 GMT

@Bobpeachey wrote:
I've also noticed that my phone can recieve calls but cannot call out. Is that normal givin that my phone still needs for the sim to be unlocked?

That should be impossible, save for badly programmed software. A phonr asking for SIM Network Unlock PIN means that it's 100% locked to a different carrier.

Re: SIM network unlock PIN

Bobpeachey — Wed, 14 Aug 2019 16:43:09 GMT

No, not connected to wifi or anything. Also, I have an unlock code from the previous provider. I typed it in and it says "Network Unlock Request Unsuccesful". Also, I have just tested the Sim card in a different phone. It works. It's definitely an issue with my phone and not the sim. Thanks for your help. I'll confirm this as resolved.