topic Re: Can't Access My Account in Get Support

Can't Access My Account

seth — Wed, 05 Jan 2022 11:23:27 GMT

When I click on My Account I get the following error before I can even attemp to log in.

Re: Can't Access My Account

Anonymous — Tue, 13 Aug 2019 03:18:42 GMT

@seth wrote:
When I click on My Account I get the following error before I can even attemp to log in.

There's announced maintenance going on now 'til 8am ET tomorrow.

Re: Can't Access My Account

YVR — Tue, 13 Aug 2019 03:20:17 GMT

@seth wrote:
When I click on My Account I get the following error before I can even attemp to log in.

Please see below for a quoted tread from a Moderator Post. You would need till tomorrow morning to log in.

This means that between August 12 2019, 10:00 PM ET – August 13 2019, 8:00 AM ET you won't be able to do the following:

*Access your Self-Serve account

*Activate a new account

Re: Can't Access My Account

Himanshu1 — Tue, 13 Aug 2019 03:20:11 GMT

Yes as mentioned by a community member, you will most likely be able to access MyAccount after 8 am tomorrow

Re: Can't Access My Account

Phalanx217 — Tue, 13 Aug 2019 03:42:41 GMT

Getting the same error. I just got this account today. 😞

Re: Can't Access My Account

GinYVR — Tue, 13 Aug 2019 03:50:32 GMT

@Phalanx217The system has gone down for a scheduled maintence.. everyone won't be able to access their accounts until that is completed.

Re: Can't Access My Account

XionBunny — Tue, 13 Aug 2019 04:02:35 GMT

@GinYVR wrote:
@Phalanx217The system has gone down for a scheduled maintence.. everyone won't be able to access their accounts until that is completed.

There honestly should be a automated sms that goes out when these maintenance windows happen, so that we don't get these posts from people who fail to read the forums.

Re: Can't Access My Account

drmartin — Tue, 13 Aug 2019 05:23:07 GMT

You would think they could put a nicer error message up during maintenance windows. 😛 Was also wondering, glad the community exists to be able to find a quick answer! ❤️

Re: Can't Access My Account

drmartin — Tue, 13 Aug 2019 05:28:07 GMT

@XionBunny wrote:
@GinYVR wrote:
@Phalanx217The system has gone down for a scheduled maintence.. everyone won't be able to access their accounts until that is completed.
There honestly should be a automated sms that goes out when these maintenance windows happen, so that we don't get these posts from people who fail to read the forums.

I really hope they don't start SMS-spamming about maintenance windows. How often do people even login to self serve? Maybe once or twice a year is my guess.

A nicer error message would be much more helpful.

Re: Can't Access My Account

GinYVR — Tue, 13 Aug 2019 05:30:43 GMT

@drmartinThey usually have a "This website is under maintence" type message after a few hours. I got a feeling the empty root directory is part of the process.

Re: Can't Access My Account

XionBunny — Tue, 13 Aug 2019 05:32:21 GMT

@drmartin wrote:
@XionBunny wrote:
@GinYVR wrote:
@Phalanx217The system has gone down for a scheduled maintence.. everyone won't be able to access their accounts until that is completed.
There honestly should be a automated sms that goes out when these maintenance windows happen, so that we don't get these posts from people who fail to read the forums.
I really hope they don't start SMS-spamming about maintenance windows. How often do people even login to self serve? Maybe once or twice a year is my guess.

A nicer error message would be much more helpful.

From the posts i see on here during them, quite often in fact, so honestly it wouldn't be spam, clearly we both have different definitions about what spam is, sending a system message about down time is informative and helpful.

Re: Can't Access My Account

debomu — Tue, 13 Aug 2019 11:44:17 GMT

Hi, I’m online now at 543am MST. It was a system maintenance issue but everything seems to be online now.