topic Re: How can I replace SIM card without self serv account? in Get Support

How can I replace SIM card without self serv account?

tonyottawa — Wed, 05 Jan 2022 11:23:25 GMT

Long story short, I opened an account with a new SIM and send to my cousin by letter. For whatever reason, the letter is lost after 12 days.

Now I get a new sim card and want do a SIM card replace. It needs me do it in self serve account. I never register that self serve account and the card was lost already. No way I can register it.

I have original order confirmation screen copy (account number, phone number, address). Is there any way to do a sim card replacement without the self serve account?

Re: How can I replace SIM card without self serv account?

iliketotalk — Tue, 13 Aug 2019 00:38:51 GMT

@tonyottawa Hi I think the best solution would be to start a new account with a new email address

Re: How can I replace SIM card without self serv account?

popping — Tue, 13 Aug 2019 01:26:05 GMT

@tonyottawa wrote:
@CS_Agent

Long story short, I opened an account with a new SIM and send to my cousin by letter. For whatever reason, the letter is lost after 12 days.

Now I get a new sim card and want do a SIM card replace. It needs me do it in self serve account. I never register that self serve account and the card was lost already. No way I can register it.

I have original order confirmation screen copy (account number, phone number, address). Is there any way to do a sim card replacement without the self serve account?

Send a private message to moderator for help to create your self-serve account.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: How can I replace SIM card without self serv account?

ShawnC13 — Tue, 13 Aug 2019 02:42:34 GMT

@iliketotalk wrote:
@tonyottawa Hi I think the best solution would be to start a new account with a new email address

@iliketotalk, I would have to disagree with this then the person will lose out on any plan that they have already purchased. It is well worth it even for a couple of more days to contact the moderators and let them help you through this @tonyottawa

Re: How can I replace SIM card without self serv account?

Himanshu1 — Tue, 13 Aug 2019 02:50:13 GMT

Your best bet could be waiting for a couple of days to see if the sim card reaches the person

In the meantime you should contact the moderator with the link provided by 1 of the community members. It usually takes them 1 to 2 days to get back to you

If you have the payment slips with the sim order and the plan you purchased (if any), I am pretty optimistic, the moderators will be able to help you resolve the issue

Re: How can I replace SIM card without self serv account?

tonyottawa — Thu, 15 Aug 2019 01:31:29 GMT

@ShawnC13 wrote:
It is well worth it even for a couple of more days to contact the moderators and let them help you through this @tonyottawa

This way works in the end. Moderator swap it for me.