topic Re: I can’t receive calls in Get Support

I can’t receive calls

Ibrahim94 — Wed, 05 Jan 2022 11:23:23 GMT

I can’t receive calls but i can make outing calls

Re: I can’t receive calls

Carld123 — Sat, 29 Dec 2018 20:51:09 GMT

@Ibrahim94 wrote:
I can’t receive calls but i can make outing calls

@Ibrahim94

Did you port to PM?..if so when?

Re: I can’t receive calls

Ibrahim94 — Sat, 29 Dec 2018 20:52:09 GMT

Yes yesterday

Re: I can’t receive calls

Ibrahim94 — Sat, 29 Dec 2018 20:54:20 GMT

I port from freedom to pm

Re: I can’t receive calls

Ibrahim94 — Sat, 29 Dec 2018 22:06:33 GMT

Re: I can’t receive calls

Ibrahim94 — Sat, 29 Dec 2018 22:07:26 GMT

Yesterday

Re: I can’t receive calls

Carld123 — Sun, 30 Dec 2018 00:02:51 GMT

@Ibrahim94

Looks like you have a stuck port which will require you to send a private message to a moderator..

Re: I can’t receive calls

Ibrahim94 — Sun, 30 Dec 2018 01:29:22 GMT

I already sent it but no one answer me

thank you

Re: I can’t receive calls

MoreYummy — Sun, 30 Dec 2018 13:01:15 GMT

@Ibrahim94 There is delay for moderator to fix the porting issue.

If your old provider still working, use it while they fix it, sometimes port failure old provider still work on receive and outgoing call.

Re: I can’t receive calls

Ibrahim94 — Sun, 30 Dec 2018 13:05:10 GMT

No I’m a new customer

Re: I can’t receive calls

Carld123 — Sun, 30 Dec 2018 13:11:10 GMT

@Ibrahim94 wrote:
I port from freedom to pm

A new customer with a stuck port..

Re: I can’t receive calls

Ibrahim94 — Sun, 30 Dec 2018 13:14:16 GMT

I sent private message to moderator yesterday but no one answer me 😠😠

Re: I can’t receive calls

Carld123 — Sun, 30 Dec 2018 13:18:28 GMT

@Ibrahim94 wrote:
I sent private message to moderator yesterday but no one answer me 😠😠

@Ibrahim94

Mod response times are apparently taking around the 48 hr and up range

Re: I can’t receive calls

Ibrahim94 — Sun, 30 Dec 2018 13:19:36 GMT

Ok thank you

Re: I can’t receive calls

darcygibbs — Mon, 31 Dec 2018 05:45:20 GMT

__________________________________________________

Hi there,

I also experienced your same issue when I first signed up - in my case my number was still in the process of porting from Freedom Mobile at the time - to complete this process may take up to 24 hours in some cases, even if you may be able to use data / text already this is normal.

I would also make sure you've finished setting up your Public Mobile account online and activated your e-mail (not here on the community but the account page).

If this is already complete then you should take your SIM card out of your phone, power off for a few seconds then put it back in and boot up.

Let us know how it goes.

Best of luck,

Darcy