topic Re: Account signup in Get Support

Account signup

farzadabdollah — Wed, 05 Jan 2022 11:23:17 GMT

I got a public mobile SIM card recently anf then an email was send for me for changing my accout password.

when I clicked on the link it says the link has been expired you should request another link.

How can I request another one?

It dosen let me to register an account and it says you should reset your password.

I lick on the forget password and it says the Email is not identified.

so how can access my account?

Re: Account signup

hairbag1 — Mon, 12 Aug 2019 23:04:06 GMT

Give it an hour and retry then. Use in cognito mode.

@farzadabdollah wrote:
I got a public mobile SIM card recently anf then an email was send for me for changing my accout password.
when I clicked on the link it says the link has been expired you should request another link.
How can I request another one?
It dosen let me to register an account and it says you should reset your password.
I lick on the forget password and it says the Email is not identified.
so how can access my account?

Re: Account signup

ChuckYeah — Mon, 12 Aug 2019 23:04:19 GMT

If your absolutely sure you're using the correct email, with no typos, try again in an hour as @hairbag1 says.

Best to clear your cache before trying again and use incognito mode if possible.

One other thing, if you signed up at a kiosk, you may still have to create your self serve account.

Re: Account signup

geopublic — Tue, 13 Aug 2019 00:07:00 GMT

@farzadabdollah wrote:
I got a public mobile SIM card recently anf then an email was send for me for changing my accout password.
when I clicked on the link it says the link has been expired you should request another link.
How can I request another one?
It dosen let me to register an account and it says you should reset your password.
I lick on the forget password and it says the Email is not identified.
so how can access my account?

@farzadabdollah Click here to register your selfserve account.

Re: Account signup

GinYVR — Tue, 13 Aug 2019 01:54:52 GMT

@farzadabdollahAre you sure the email requesting a password change is not a phishing email? A email that is designed to steal your credentials? That might explain the difference.

How did you sign up for your Public Mobile account? Did you ever have a selfserve account before (ie able to login via the top right hand corner?).

Re: Account signup

Himanshu1 — Tue, 13 Aug 2019 02:53:41 GMT

PMs website is a bit finicky. I faced some issues while registering too. Your best bet is waiting for 50 minutes, clearing the cache or trying a different browser

It should work

Re: Account signup

YVR — Tue, 13 Aug 2019 03:16:50 GMT

@farzadabdollah wrote:
I got a public mobile SIM card recently anf then an email was send for me for changing my accout password.
when I clicked on the link it says the link has been expired you should request another link.
How can I request another one?
It dosen let me to register an account and it says you should reset your password.
I lick on the forget password and it says the Email is not identified.
so how can access my account?

Please see below for a quoted tread from a Moderator Post. Would suggest to contact the moderators and/or wait to log in till tomorrow morning.

This means that between August 12 2019, 10:00 PM ET – August 13 2019, 8:00 AM ET you won't be able to do the following:

*Access your Self-Serve account

*Activate a new account

Re: Account signup

Himanshu1 — Tue, 13 Aug 2019 03:19:01 GMT

It is very likely that this could be the cause of the issue you are facing

I would recommend that you should wait till tomorrow morning. Optimistically hoping that it will work