topic Re: service in Get Support

service

xliu128 — Wed, 05 Jan 2022 11:23:07 GMT

for $15 plans, why can't use sellphone outside GTA? (the plan said 100 MINUTES Canada-wide talk)

Re: service

hairbag1 — Mon, 12 Aug 2019 18:28:18 GMT

You can use the phone anywhere in Canada. Maybe you've run out of minutes in that plan. Log into My Account and see if your minutes have been used up.

Re: service

ShawnC13 — Mon, 12 Aug 2019 18:31:05 GMT

@xliu128 wrote:
for $15 plans, why can't use sellphone outside GTA? (the plan said 100 MINUTES Canada-wide talk)

You can use it Canada wide, who said you couldn't? If you are getting know service what phone are you using and does it have the required bands to work with the PM network.

Re: service

hairbag1 — Mon, 12 Aug 2019 18:31:34 GMT

@xliu128 wrote:
for $15 plans, why can't use sellphone outside GTA? (the plan said 100 MINUTES Canada-wide talk)

For added value, you can also get the $5 / 500 minutes of Canada wide calling...those minutes don't expire but roll over until you use them up.

Perfect augment for a limited plan.

Re: service

Triguy — Mon, 12 Aug 2019 18:43:02 GMT

Log into your self serve account and under data and add-ons if you don't see any minutes showing then you have used up your minutes. You would need to wait until your next renewal data or purchase an add-on for additional minutes.

Re: service

geopublic — Mon, 12 Aug 2019 19:04:28 GMT

@xliu128 wrote:
for $15 plans, why can't use sellphone outside GTA? (the plan said 100 MINUTES Canada-wide talk)

@xliu128If you still have minutes in your plan just put +1 in front of the number when dialing.

Re: service

stonechucker — Mon, 12 Aug 2019 19:41:44 GMT

So many small issues that can be explained with more information from you.

Where are you calling from currently, and where are you calling too?

Can people call you? Is your texting still working?

Give us some more information so we can narror it down better.

Re: service

luke11992 — Mon, 12 Aug 2019 20:25:03 GMT

Public Mobile is a tier of Telus, and should have the same service as the larger company, so you should be getting reception just outside of the GTA, aside from select uninhabited areas of Canada.

Re: service

jor123 — Tue, 13 Aug 2019 12:51:38 GMT

Do you have any signal where you are?