topic Re: No Internet Access in Get Support

No Internet Access

msquires22 — Wed, 05 Jan 2022 11:23:03 GMT

Hi everyone,

Is there any outage issues or something going on with the network? Got a "No Internet Access" icon on my phone. Restarted a few times, and turned on/off the mobile network and still nothing. Everything was fine about 30 mins ago.

Thanks

Mark

Re: No Internet Access

ChuckYeah — Mon, 12 Aug 2019 12:45:27 GMT

Not here. I'm in pei, what area are you in? Is it an area you usually expect good service?

Re: No Internet Access

msquires22 — Mon, 12 Aug 2019 12:47:37 GMT

St. John's

Restarted a few times, turned wifi on/off a few times, and even turned Airplane Mode on/off to see if it helped trigger it.

No wifi access here in the building to try (not till lunch time)

Re: No Internet Access

GR — Mon, 12 Aug 2019 12:51:08 GMT

Could it be that you're out of data?

Re: No Internet Access

will13am — Mon, 12 Aug 2019 12:51:31 GMT

@msquires22, can you go into your self serve account and confirm that data has not been used up, mobile data has not been turned off on the phone, APN settings have not been altered. Also are you getting a connection onto the wireless network?

Re: No Internet Access

Jb456 — Mon, 12 Aug 2019 12:58:32 GMT

Mine is working

Re: No Internet Access

msquires22 — Mon, 12 Aug 2019 12:59:26 GMT

Thanks for suggesting to check my plan - new credit card , and the old one was still listed. Updated the card info and good

Thanks everyone!

Re: No Internet Access

woweh69 — Tue, 13 Aug 2019 01:02:28 GMT

Working fine in Ontario..Hope you get your service back Have you tried shutting phone down, remove sim, replace and turning back on. Sometimes this works