topic Re: Help setup online in Get Support

Help setup online

Aaden0809 — Wed, 05 Jan 2022 11:22:59 GMT

Need help to reset the account online

Re: Help setup online

austinhuang — Fri, 28 Dec 2018 23:46:00 GMT

@Aaden0809 wrote:
Need help to reset the account online

"Reset"? You mean password?

If so, https://selfserve.publicmobile.ca/ => Forgot your password. If you don't get the email within an hour or so, Ask a moderator (Can take up to 48 hrs, 1 message at a time) with these info on hand.

If not, please elaborate.

Re: Help setup online

Anonymous — Fri, 28 Dec 2018 23:46:50 GMT

Hi @Aaden0809, what exactly do you mean by reset the account? Do you need to reset your password? If so, there is a Forgot Your Password link on the login page. Try that out. if you do not get a password reset email within an hour or two, you would need to contact the moderator team via private message. Should that be needed...

Click here to send the moderator team a private message. Their hours are: Mon-Fri 9AM-9PM(EST) & Sat/Sun 9AM-7:30PM(EST)
You can find information regarding the moderator team by following this link.

--> If you have another issue, please provide additional information.