topic Re: Paid twice in Get Support

Paid twice

Kloihofer — Wed, 05 Jan 2022 11:22:52 GMT

Accidentally submitted twice or was charged twice $20 for my US roaming pack.

Mused the money to buy the pack but need the rest reimbursed - how can I do this?

Re: Paid twice

hairbag1 — Mon, 12 Aug 2019 03:46:03 GMT

@Kloihofer wrote:
Accidentally submitted twice or was charged twice $20 for my US roaming pack.
Mused the money to buy the pack but need the rest reimbursed - how can I do this?

If you're certain you were charged twice, you'll need to send a message to moderator for their help...

It could take up to 48 hours for a response, so please be patient. ..Click this to message moderator

Good luck.

Re: Paid twice

Dunkman — Mon, 12 Aug 2019 03:50:31 GMT

@Kloihofer

Moderators do take time to get back to you and even longer to re-emburse.

Do you have extra $20 in your available funds? Then you can use for your next month's payment.

Re: Paid twice

cavemantoronto — Mon, 12 Aug 2019 04:32:58 GMT

@Kloihofer wrote:
Accidentally submitted twice or was charged twice $20 for my US roaming pack.
Mused the money to buy the pack but need the rest reimbursed - how can I do this?

Same roaming pack can't be bought twice so if $20 is in account balance, I would let it be. Public Mobile has a policy of no refunds, but if moderators agree to refund, it could take weeks. The $20 can be used for future.

Re: Paid twice

Kloihofer — Tue, 20 Aug 2019 14:27:24 GMT

I’m not going to have a next months payment. I’m only in Canada for a month.

How do I speak to a representative? The chat not just sends me in circles.

Re: Paid twice

Kloihofer — Tue, 20 Aug 2019 14:30:18 GMT

Hello, thanks for reply. But this is a one off.

I’m not using the service beyond the initial period.

When asked to put in $20 for the additional romancing pack. I sent it, but the screen did not change, so I sent it again, but apparently the first one did work - so now I just need the $20 back.

Re: Paid twice

computergeek541 — Wed, 21 Aug 2019 01:43:23 GMT

@Kloihofer wrote:
I’m not going to have a next months payment. I’m only in Canada for a month.
How do I speak to a representative? The chat not just sends me in circles.

The only way to do that is to send a private message to Moderator_Team. That can be done through this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437