topic Re: Rewards not applied to December bill in Get Support

Rewards not applied to December bill

MarkWestcott — Wed, 05 Jan 2022 11:22:42 GMT

Can anyone tell me why my loyalty awards were not applied to my December bill? I’ve been a customer for almost a year and this is the first time I’ve had this problem.

Re: Rewards not applied to December bill

Jessica_T — Fri, 28 Dec 2018 16:52:24 GMT

@MarkWestcott wrote:
Can anyone tell me why my loyalty awards were not applied to my December bill? I’ve been a customer for almost a year and this is the first time I’ve had this problem.

@MarkWestcottLoyalty comes after a year.

Almost a year = $0. You should never have got loyalty yet.

Please post a screen shot of your account transaction history and show us where you have been getting credit where it is not due. If you have been getting loyalty for being with public mobile for less than 1 year that is a mistake.

Re: Rewards not applied to December bill

RobertQc — Fri, 28 Dec 2018 17:16:12 GMT

@MarkWestcott wrote:
Can anyone tell me why my loyalty awards were not applied to my December bill? I’ve been a customer for almost a year and this is the first time I’ve had this problem.

@MarkWestcottDid you mean auto-pay reward and not loyalty?

Re: Rewards not applied to December bill

MarkWestcott — Fri, 28 Dec 2018 17:20:26 GMT

My apologies, I should have written autopay and refer a friend rewards. They total $3.00 per month.

I tried to copy/paste my account info but it didn’t work. Is there another way(iPhone)?

Re: Rewards not applied to December bill

RobertQc — Fri, 28 Dec 2018 17:33:14 GMT

@MarkWestcott wrote:
My apologies, I should have written autopay and refer a friend rewards. They total $3.00 per month.

I tried to copy/paste my account info but it didn’t work. Is there another way(iPhone)?

@MarkWestcott

No worries, upload a screen shot of the transaction history far enough back to show the renewal

Press and hold the Power button on the right side and click the Home button at the exact same time. (IPHONE)

Rest assured if you are really missing the credits where you are entitled the moderator team will credit you

Re: Rewards not applied to December bill

MarkWestcott — Fri, 28 Dec 2018 18:15:35 GMT

Thanks for the instructions

Re: Rewards not applied to December bill

RobertQc — Fri, 28 Dec 2018 18:29:16 GMT

@MarkWestcott wrote:
Thanks for the instructions

@MarkWestcottAre your rewards sitting in self serve overview as double the normal amount ($4 auto pay / $2 refer a friend?) Curious to know if they were just not applied to the account or?

But either way it looks like something went wrong. If your friend is still on your list and showing, and your autopay must be set up if auto-payment was taken... I would shoot off a message to the mods to look into this.

Re: Rewards not applied to December bill

will13am — Fri, 28 Dec 2018 18:31:09 GMT

@MarkWestcott, it does seem like your rewards were skipped in December. You did not make an immediate plan change which would have nullified rewards. I suggest getting in touch with the moderator team to resolve the problem. The moderator team can be reached via private message using this link. Please include in the private message account number and PIN code along with a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.

Re: Rewards not applied to December bill

pseth — Fri, 26 Apr 2019 19:02:07 GMT

Hi - I've had the same problem. My rewards were not applied to my April 2018 bill. I should be receiving $4 per month in rewards ($1 loyalty, $1 for referring a friend and $2 for auto-pay). How do I get this fixed? I should be credited $4.52 (the difference between what my credit card was charged and my regular bill - i.e. $4 plus tax).

Re: Rewards not applied to December bill

cavemantoronto — Sat, 27 Apr 2019 04:24:46 GMT

@pseth wrote:
Hi - I've had the same problem. My rewards were not applied to my April 2018 bill. I should be receiving $4 per month in rewards ($1 loyalty, $1 for referring a friend and $2 for auto-pay). How do I get this fixed? I should be credited $4.52 (the difference between what my credit card was charged and my regular bill - i.e. $4 plus tax).

Only one way. Contact Moderator_Team. https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Rewards not applied to December bill

MarkWestcott — Sat, 27 Apr 2019 20:48:06 GMT

Only one way. Contact Moderator_Team. https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437