topic Password Reset Not Working in Get Support

Password Reset Not Working

minhly89 — Wed, 05 Jan 2022 11:22:33 GMT

Hi Mod,

I am trying to password reset my account (e-mail address and account number removed) but is it giving me error"ForgotPassword/LoginUnsuccessfulUser_LoginDisabled". Please help.

Thanks,

Minh

edited by computergeek541: personal information removed

Re: Password Reset Not Working

computergeek541 — Sun, 11 Aug 2019 21:57:48 GMT

@minhly89 wrote:
Hi Mod,

I am trying to password reset my account (e-mail address and account number removed) but is it giving me error"ForgotPassword/LoginUnsuccessfulUser_LoginDisabled". Please help.

Thanks,

Minh

edited by computergeek541: personal information removed

Please know that posting a message here is not the same as having a discussion with moderators. Anyone can see messages that you post here.

To contact a moderator, use the following link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Unable to Reset Password

minhly89 — Sun, 11 Aug 2019 21:58:08 GMT

Hi Mod,

I am trying to password reset my account but is it giving me error"ForgotPassword/LoginUnsuccessfulUser_LoginDisabled". Please help.

Thanks,

Minh

Re: Password Reset Not Working

Himanshu1 — Sun, 11 Aug 2019 22:05:48 GMT

Hi @minhly89

This thread had a similar issue:

https://productioncommunity.publicmobile.ca/t5/Self-Serve/reset-password-not-working/td-p/207774

The moderator answered by asking the person to contact them with their phone number and pin. I guess that could be your best bet

You can message the moderator by clicking on the message icon -> new message-> send to -> moderator team

Re: Unable to Reset Password

GinYVR — Sun, 11 Aug 2019 22:13:31 GMT

@minhly89Do you still have service?

Re: Unable to Reset Password

minhly89 — Sun, 11 Aug 2019 22:17:26 GMT

nope service ended today.

Re: Password Reset Not Working

minhly89 — Sun, 11 Aug 2019 22:18:07 GMT

Thanks, i sent mod a private message. How long does it generally take for them to reply?

Re: Password Reset Not Working

Dunkman — Sun, 11 Aug 2019 22:24:59 GMT

@minhly89

Usually 1-2 days for moderator response.

Re: Password Reset Not Working

minhly89 — Sun, 11 Aug 2019 22:26:08 GMT

Is there a faster solution? I just want to quickly update payment method

Re: Password Reset Not Working

Dunkman — Sun, 11 Aug 2019 22:27:24 GMT

@minhly89

No live agent with public mobile.

If you want to restart your service, you could buy a payment voucher either instore or online (via recharge.com - service fee applies). Dial 611 to apply voucher to get your service started again.

Re: Password Reset Not Working

ChuckYeah — Sun, 11 Aug 2019 22:32:21 GMT

Vouchers are available at recharge.com as well for a few more cents on the dollar. That might be the quickest way.