topic Re: Can't access data and no data usage showing in my account in Get Support

Can't access data and no data usage showing in my account

gorf19 — Wed, 05 Jan 2022 11:22:31 GMT

Hi folks,

We're back to kinda working for the data. Sometimes I turn on my phone and I have data - I can access the network egt to sites. Other times I can't access anything. I turn the airplane mode on and then off and sometimes I get data. Sometimes not. I'm confused and frustrated. Definitely looking at other options.If someone can help me out it would be greatly appreciated.

Thanks,

Re: Can't access data and no data usage showing in my account

popping — Sun, 11 Aug 2019 20:16:05 GMT

@gorf19 wrote:
Hi folks,

We're back to kinda working for the data. Sometimes I turn on my phone and I have data - I can access the network egt to sites. Other times I can't access anything. I turn the airplane mode on and then off and sometimes I get data. Sometimes not. I'm confused and frustrated. Definitely looking at other options.If someone can help me out it would be greatly appreciated.

Thanks,

Which phone are your using?

Try your PM SIM card in another phone just to elimiate the hardware problem.

Re: Can't access data and no data usage showing in my account

popping — Sun, 11 Aug 2019 20:21:03 GMT

The following is the usage line on my overview page. I used 3922MB out of 5120MB.

5GB at 3G Speed

3922.636 / 5120 MB

Do you have a similar usage line on your overview page after login?

If not, you used all your data for the current cycle.

Re: Can't access data and no data usage showing in my account

Dunkman — Sun, 11 Aug 2019 20:24:54 GMT

@gorf19

Which plan are you on?

If it is the $15 plan, with 250 mb, you can run out of data quickly. If data add on is not showing, you likely ran out. You could buy a 1GB data add on for $30 or might need to switch to higher data plan.

Re: Can't access data and no data usage showing in my account

kselmak — Sun, 11 Aug 2019 20:48:08 GMT

To me it sounds either connection or hardware issue

Do you have access to another phone that you know for sure works with pm? If your sim works fine in your friend's phone there may be a problem with your phone.

If your friend's preferably nontelus/koodo/pm sim works fine in your phone you may have problem with the reception

Also what do you have in the preferences lte, 3g all?

Re: Can't access data and no data usage showing in my account

geopublic — Sun, 11 Aug 2019 21:13:56 GMT

@gorf19 wrote:
Hi folks,

We're back to kinda working for the data. Sometimes I turn on my phone and I have data - I can access the network egt to sites. Other times I can't access anything. I turn the airplane mode on and then off and sometimes I get data. Sometimes not. I'm confused and frustrated. Definitely looking at other options.If someone can help me out it would be greatly appreciated.

Thanks,

@gorf19 If the data usage is not showing on the first page of your account it means that you have used up all you data.

Re: Can't access data and no data usage showing in my account

ChuckYeah — Sun, 11 Aug 2019 21:31:23 GMT

@gorf19 If the data usage is not showing on the first page of your account it means that you have used up all you data.

I know this is the accepted belief, but if this client's data is coming in and out, is there any chance that their data in self serve is appearing and disappearing at the same times?

You should go into your data usage report and see if your usage shown during the cycle adds up to 250Mb. If it does, you'll have your answer. If it doesn't, I'd ask a Moderator to look at it.

Contact @Moderator_Team
It can take up to 48 hours for the team to respond to your concerns.

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Re: Can't access data and no data usage showing in my account

GinYVR — Sun, 11 Aug 2019 21:46:53 GMT

@gorf19I recommend borrowing someone's spare phone and see if the probably persists on their phone. If it does, then it is a problem with your phone. You can try a total wipe and reset.. or just get another phone.

If the problem reoccurs then you need to talk to a moderator. I would suggest narrow down to see if it is a phone problem first (which from your description it sounds like it is a phone / software issue).