topic Re: Error while activating new account on step 2 in Get Support

Error while activating new account on step 2

Pallav13 — Wed, 05 Jan 2022 11:22:26 GMT

Hi,

I am transferring my number to PM but getting an error online in step 2. Tried twice but getting the same error:

Please help me in this so that I can transfer the number.

Re: Error while activating new account on step 2

Luddite — Thu, 27 Dec 2018 19:16:54 GMT

Wait a while and try again after clearing your browser's cache, or use incognito mode.

Re: Error while activating new account on step 2

Pallav13 — Thu, 27 Dec 2018 19:20:00 GMT

Well, this is happening after writing all the information about the current number in step#2 and after some time, the error comes so not sure if it's related to cache.

Let me try incognito mode

Re: Error while activating new account on step 2

Luddite — Thu, 27 Dec 2018 19:23:42 GMT

@Pallav13 Self serve is notoriously flaky and given to sporadic patience testing events. Part of the charm of PM.

Re: Error while activating new account on step 2

Pallav13 — Thu, 27 Dec 2018 19:25:38 GMT

That's ridiculous.... I should have activated this in store..!!!

Re: Error while activating new account on step 2

Luddite — Thu, 27 Dec 2018 19:26:35 GMT

@Pallav13 If this is a brand new account suggest you activate with a temp number first. Port-in once you know the account is functioning properly. aka BE PREPARED

Re: Error while activating new account on step 2

Pallav13 — Thu, 27 Dec 2018 19:29:32 GMT

Okay.. let me try again after some time and if not, will try with a new number.

So will it be easy to change the new number to my current number?

Re: Error while activating new account on step 2

NDesai — Thu, 27 Dec 2018 20:02:25 GMT

@Pallav13 wrote:

So will it be easy to change the new number to my current number?

Yes, porting your number is easy from the self-serve account. So pick a new number for now and port in later once everything is up and running.

Re: Error while activating new account on step 2

Pallav13 — Thu, 27 Dec 2018 20:07:01 GMT

By doing this, it won't affect the bonus of $10 for 6 months as well as referral bonus, right?

Re: Error while activating new account on step 2

shartomjam — Thu, 27 Dec 2018 20:19:32 GMT

@Pallav13 wrote:
By doing this, it won't affect the bonus of $10 for 6 months as well as referral bonus, right?

Correct, it will not affect these promos.

Re: Error while activating new account on step 2

Pallav13 — Fri, 28 Dec 2018 04:47:28 GMT

Thank you for advice.

So I could able to activate my own number only and it has successfully migrated to PM. Any idea how long will it take to appear the $25 referral credit to my as well as referral's account?

Re: Error while activating new account on step 2

Anonymous — Fri, 28 Dec 2018 04:52:00 GMT

@Pallav13 wrote:
Thank you for advice.

So I could able to activate my own number only and it has successfully migrated to PM. Any idea how long will it take to appear the $25 referral credit to my as well as referral's account?

The credits should appear within 72 hours (assuming you are eligible).