topic porting a number in Get Support

porting a number

Nina19 — Wed, 05 Jan 2022 11:22:00 GMT

Hi I am trying to port a number from a previous provider.

In the porting screen they are asking for Equipment Serial Number. Is this the IMEI or the serial number of the device?

Re: porting a number

geopublic — Sat, 10 Aug 2019 23:04:08 GMT

@Nina19 wrote:
Hi I am trying to port a number from a previous provider.
In the porting screen they are asking for Equipment Serial Number. Is this the IMEI or the serial number of the device?

@Nina19 Best to only use account number, name on account and the phone number. If your provider is Speakout use your PIN number instead of account number. If you are coming from Fido or chatr you need to call them and get your account number.

Re: porting a number

dabr — Sat, 10 Aug 2019 23:07:04 GMT

@Nina19 wrote:
Hi I am trying to port a number from a previous provider.
In the porting screen they are asking for Equipment Serial Number. Is this the IMEI or the serial number of the device?

I don't remember having to fill in the serial number of a device, so probably the IMEI and you need the account number from your other carrier.

Re: porting a number

will13am — Sat, 10 Aug 2019 23:29:40 GMT

@Nina19 , just to answer your original question, it is the IMEI number.