topic Re: transfer number from Koodo in Get Support

transfer number from Koodo

Mach1tosh — Wed, 05 Jan 2022 11:21:53 GMT

Just signed up and not finding too much info on transferring existing number from Koodo.

Help please.

Re: transfer number from Koodo

GR — Sat, 10 Aug 2019 21:07:52 GMT

Koodo prepaid or postpaid ( monthly)

Re: transfer number from Koodo

popping — Sat, 10 Aug 2019 21:08:08 GMT

@Mach1tosh wrote:
Just signed up and not finding too much info on transferring existing number from Koodo.
Help please.

If you have a Koodo prepaid number, to need to send a private message to moderator to port your Koodo prepaid number to PM.

Moderator wait time is up to 2 days.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

If you have a Koodo postpaid number, login to self-serve and select [Plan and Add-Ons]--> [Change Phone Number] --> [Transfer a wireless or wireline number ]

Re: transfer number from Koodo

Lorca — Sat, 10 Aug 2019 21:08:39 GMT

@Mach1tosh wrote:
Just signed up and not finding too much info on transferring existing number from Koodo.
Help please.

If you have a monthly plan with Koodo, pick a new number at Public and after it’s up and running go into your account to transfer your Koodo number over. If you’re with Koodo prepaid, pick a new number when you set up with Public and then contact the “moderator team” to complete the Koodo prepaid port.

Re: transfer number from Koodo

Mach1tosh — Sat, 10 Aug 2019 21:20:12 GMT

I seem to be having issue with getting new number up & running. Still getting "emergency calls only" and not able to make outgoing calls or text.

Re: transfer number from Koodo

popping — Sat, 10 Aug 2019 21:38:31 GMT

@Mach1tosh wrote:
I seem to be having issue with getting new number up & running. Still getting "emergency calls only" and not able to make outgoing calls or text.

Restart you phone with PM SIM card installed.

If it is still not working, try your PM SIM card in another phone to rule out hardware issue..

You can also try the lost/stolen phone trick.

1. Login to your self-serve account.
2. Report your phone lost/stolen using [Plan and Add-Ons] --> [Lost/Stolen Phone]
3. Logoff
4. Wait 5 minutes and login again
5. Report your phone found.
6. Re-start you phone to provision your account again. i.e. enable all features of you plan again.

If this trick failed to get thing working again, you should send a private message to moderator for help. But the wait is up to 48 hours. Good luck.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437