topic Re: Credit Card denied in Get Support

Credit Card denied

Burnrmx — Wed, 05 Jan 2022 11:21:50 GMT

I need help. I forgot to change my address on my self serve and now my credit card got denied. Don't have any service right now. Thanks.

Re: Credit Card denied

popping — Sat, 10 Aug 2019 19:43:43 GMT

@Burnrmx wrote:
I need help. I forgot to change my address on my self serve and now my credit card got denied. Don't have any service right now. Thanks.

Make sure the credit card address matches what is on your statment.
1. If you live in multi-unit building, don't use the unit # or apt#. Just use the building number.
2. If the postal code on your statement has a space in the middle, left the last digit out. PM check the first 6 characters of the postal code only including the middle space.

Re: Credit Card denied

cavemantoronto — Sun, 11 Aug 2019 03:59:25 GMT

@Burnrmx wrote:
I need help. I forgot to change my address on my self serve and now my credit card got denied. Don't have any service right now. Thanks.

As soon and you update the address and then make manual payment, service should resume. If you have trouble getting it to accept card, you can buy voucher from store to get service working.