topic Re: No signal in some areas in Get Support

No signal in some areas

jmak999 — Wed, 05 Jan 2022 11:21:35 GMT

Most of the time, my samsung s5 doesn't get any signal in some areas of the city. Inside a restaurant and no signal at all so I can't make any calls. Tried resetting apn but still the same. Sim is activated and works at home but whenever I'm out somewhere, the signal drops and does not give any signal anymore. I was on the $10 plan and thought switching to $15 would improve, but it is still the same.

Re: No signal in some areas

geopublic — Sat, 10 Aug 2019 06:46:20 GMT

@jmak999 wrote:
Most of the time, my samsung s5 doesn't get any signal in some areas of the city. Inside a restaurant and no signal at all so I can't make any calls. Tried resetting apn but still the same. Sim is activated and works at home but whenever I'm out somewhere, the signal drops and does not give any signal anymore. I was on the $10 plan and thought switching to $15 would improve, but it is still the same.

@jmak999 Changing plans will not make a difference. Also note that the APN settings are only used for data and not calling.

Please note that PM uses 3G for calling so maybe that might be the issue.

Re: No signal in some areas

GinYVR — Sat, 10 Aug 2019 07:02:52 GMT

@jmak999Is the phone a Canadian model ie a G900W8? or not what model is it? It might be you have a phone that is optimized for other networks eg TMobile from the States.

Re: No signal in some areas

jmak999 — Sat, 10 Aug 2019 07:08:06 GMT

@geopublic When I select 3G as a network, I ended up getting emergency calls only. With LTE selected, I atleast am able to have signal

Re: No signal in some areas

jmak999 — Sat, 10 Aug 2019 07:07:36 GMT

@GinYVR No this is the international version SM-G900F

Re: No signal in some areas

GinYVR — Sat, 10 Aug 2019 07:18:41 GMT

@jmak999The international version doesn't have Band 4. I don't think you can do much other than upgrade to another phone.

If you have a Samsung Store near you. I would take the phone in just to make sure all the antennas are working.. as the phone is a few years old.

Re: No signal in some areas

XionBunny — Sat, 10 Aug 2019 07:33:32 GMT

the essential ph-1 is a cheap replacement phone in a pinch and has all the bands for this country.

Re: No signal in some areas

computergeek541 — Sat, 10 Aug 2019 07:39:41 GMT

@jmak999 wrote:
@geopublic When I select 3G as a network, I ended up getting emergency calls only. With LTE selected, I atleast am able to have signal

Unfortunately, doing that really an option unless you only want to use data and text messaging since you would not be able to make or reveive any phone calls.

Re: No signal in some areas

jmak999 — Sat, 10 Aug 2019 07:43:22 GMT

Re: No signal in some areas

computergeek541 — Sat, 10 Aug 2019 07:47:34 GMT

@GinYVR wrote:
@jmak999The international version doesn't have Band 4. I don't think you can do much other than upgrade to another phone.

If you have a Samsung Store near you. I would take the phone in just to make sure all the antennas are working.. as the phone is a few years old.

A phone not having band 4 wouldn't really make that much difference if this customer wants phone call ability. As band 4 is only used by Telus for LTE, this would not explain why there is no HSPA network signal. I see this as another example of how the Public Mobile compatibility information in the help pages fails us as it makes no mention of 3g network compatibilty being required for voice services.

If the webpage that I was looking at, the SM-G900F does have both bands 2 and 5 for 3g, so I'm uncertain why this person's phone won't connect to that.

Re: No signal in some areas

jmak999 — Sat, 10 Aug 2019 07:44:20 GMT

This is weird because it worked flawlessly on Chat-R's network, which is Rogers, where as Public Mobile uses Telus. I thought Telus had more towers in Vancouver?

Re: No signal in some areas

jmak999 — Sat, 10 Aug 2019 07:46:44 GMT

@GinYVR hmm interesting. May have to end up switching back to Chat-R instead

Re: No signal in some areas

XionBunny — Sat, 10 Aug 2019 07:47:47 GMT

@jmak999 wrote:
This is weird because it worked flawlessly on Chat-R's network, which is Rogers, where as Public Mobile uses Telus. I thought Telus had more towers in Vancouver?

that's because rogers uses different bands then the Telus / bell network.

Re: No signal in some areas

GinYVR — Sat, 10 Aug 2019 07:48:37 GMT

@jmak999There are many different factors that determine signal strengths. Tower location, building material / depth would vary the signal penetration. It is hard to say A network is better than B network because there are lot of factors involved.

Re: No signal in some areas

GinYVR — Sat, 10 Aug 2019 07:50:32 GMT

@jmak999Compatible means it works on the network, but it has not bearing on how the phone will perform in situations where multiple bands might provide varying coverage.

Re: No signal in some areas

XionBunny — Sat, 10 Aug 2019 07:52:31 GMT

@GinYVR wrote:
@jmak999There are many different factors that determine signal strengths. Tower location, building material / depth would vary the signal penetration. It is hard to say A network is better than B network because there are lot of factors involved.

in this instance, though the original posters phone just simply doesn't have the proper bands to be used properly on this network, and as they've stated they'd rather just switch back to their former carrier over buying a new device, so this is solved for the most part.

Re: No signal in some areas

jmak999 — Sat, 10 Aug 2019 07:59:44 GMT

It's just very confusing to me because I see that Telus has Band 5 for 3.5G/HSPA+ which coincides with the SM-900F's bands as well. I believe the phone's settings is set to HSPA+ as well. (it detects Public Mobile/Telus as network btw)

Re: No signal in some areas

jmak999 — Sat, 10 Aug 2019 08:03:21 GMT

I've decided to set network to 3G to give it one last try. There is currently signal with 2/4 bars so we'll see after a day if it can continue to hold up. Otherwise, I am probably going to switch back carriers. Thank everyone for the help

Re: No signal in some areas

XionBunny — Sat, 10 Aug 2019 08:17:58 GMT

@jmak999 wrote:
I've decided to set network to 3G to give it one last try. There is currently signal with 2/4 bars so we'll see after a day if it can continue to hold up. Otherwise, I am probably going to switch back carriers. Thank everyone for the help

Regardless you need band 4 to be able to make calls on this provider (which your phone lacks), so you might as well switch back I'm sorry to say.

Re: No signal in some areas

computergeek541 — Sat, 10 Aug 2019 10:15:23 GMT

@XionBunny wrote:
@jmak999 wrote:
I've decided to set network to 3G to give it one last try. There is currently signal with 2/4 bars so we'll see after a day if it can continue to hold up. Otherwise, I am probably going to switch back carriers. Thank everyone for the help
Regardless you need band 4 to be able to make calls on this provider (which your phone lacks), so you might as well switch back I'm sorry to say.

Sorry, but this isn't correct. It isn't possible to make phone calls on band 4 at Public Mobile. Public Mobile only uses band 4 for LTE. There is no ability for customers to use VoLTE if subscribed to this brand.

For phone calls, at lesst one of band 2 or band 5 must be present in the phone, and it also has to be able to do it on the HSPA network.