topic Re: Activating the SIM in Get Support

Activating the SIM

manuadiga — Wed, 05 Jan 2022 11:21:24 GMT

I am not able to activate the Sim through mobile. After clicking the “continue” button in the first page, it does not go further. Can anybody help?

Re: Activating the SIM

geopublic — Sat, 10 Aug 2019 01:44:35 GMT

@manuadiga wrote:
I am not able to activate the Sim through mobile. After clicking the “continue” button in the first page, it does not go further. Can anybody help?

@manuadiga Do you have access to a computer you can try? If not, clear your browser's cache and try again using the browser's privacy mode.

Re: Activating the SIM

goldilock — Sat, 10 Aug 2019 01:49:08 GMT

Clear your browser's cache and restart your computer and see if that resolves the issue. If not, try another browser or on another computer. Hope this helps!

Re: Activating the SIM

kkwale — Sat, 10 Aug 2019 02:06:20 GMT

What browser are you using? Try with Chrome or Firefox

Re: Activating the SIM

Clanceypriske — Sat, 10 Aug 2019 02:08:16 GMT

You just need to restart the phone!

Re: Activating the SIM

kkwale — Sat, 10 Aug 2019 02:16:10 GMT

Try with Chrome on PC.

Re: Activating the SIM

computergeek541 — Sat, 10 Aug 2019 03:16:50 GMT

@Clanceypriske wrote:
You just need to restart the phone!

I believe this to be an issue with the customer not being able to set up the account. Restarting the phone isn't going to make the cellular service start working. If the member running the activation site from the a phone browser, that could reset the browsing session.

Re: Activating the SIM

computergeek541 — Sat, 10 Aug 2019 03:20:22 GMT

@manuadiga wrote:
I am not able to activate the Sim through mobile. After clicking the “continue” button in the first page, it does not go further. Can anybody help?

If you have typed in the sim card number before seeing an error message, there i s a chance that the sim card number has been temporarily locked out. Wait about about an hour (or more) before trying again.

Re: Activating the SIM

GinYVR — Sat, 10 Aug 2019 04:14:37 GMT

@manuadigaWhat phone are you using? Make sure your mobile browser has javascript and cookies enabled.