topic Re: No incoming text message for Province wide plan in Get Support

No incoming text message for Province wide plan

AHKL — Wed, 05 Jan 2022 11:21:12 GMT

Hi,

I bought a Provinve wide plan last week and I am supposed to receive incoming text messages. But I am not getting any text message. I know in a province wide plan there is no out going test message facility but there is an incoming. Looking forward to get solution.

Thanks.

Re: No incoming text message for Province wide plan

GinYVR — Fri, 09 Aug 2019 23:02:08 GMT

@AHKLIs this a new number or you are porting an existing number in?

Re: No incoming text message for Province wide plan

AHKL — Fri, 09 Aug 2019 23:03:13 GMT

I ported in from another service provider.

Re: No incoming text message for Province wide plan

GinYVR — Fri, 09 Aug 2019 23:05:48 GMT

@AHKLYou might want to double check if your port procedure went correctly.. ie can you receive calls also?

We are talking about SMS only not MMS right?

Re: No incoming text message for Province wide plan

AHKL — Fri, 09 Aug 2019 23:07:08 GMT

Yes, I can make calls and receice too. There is no problem with voice calls.

Re: No incoming text message for Province wide plan

Anonymous — Fri, 09 Aug 2019 23:07:35 GMT

@AHKL wrote:
Hi,

I bought a Provinve wide plan last week and I am supposed to receive incoming text messages. But I am not getting any text message. I know in a province wide plan there is no out going test message facility but there is an incoming. Looking forward to get solution.

Thanks.

So this is a build your own plan. Did you not select any texting option? It's either all or nothing. Although I would suspect that PM can still send texts to you. I'm not sure where you gathered that not selecting texting would allow incoming.

Re: No incoming text message for Province wide plan

AHKL — Fri, 09 Aug 2019 23:12:26 GMT

I did not buid it. It was an offer through store and I bought it from there. They activated my sim.

Re: No incoming text message for Province wide plan

AHKL — Fri, 09 Aug 2019 23:13:48 GMT

Yes, incoming SMS only...no MMS or out going SMS.

Re: No incoming text message for Province wide plan

Master2001 — Fri, 09 Aug 2019 23:22:54 GMT

Can you send text messages?
How much is you plan?

Do you have Data?

Re: No incoming text message for Province wide plan

Anonymous — Fri, 09 Aug 2019 23:14:51 GMT

@AHKL wrote:
I did not buid it. It was an offer through store and I bought it from there. They activated my sim.

Maybe post a screen snip of your Plan Details page. Blank out any personal info of course.

Re: No incoming text message for Province wide plan

Master2001 — Sat, 10 Aug 2019 03:04:26 GMT

~~There is no more “Province-wide” “ready plan” any more. You need “Build plan” to get “Province-wide" plan.~~

“Province-wide unlimited calls and incoming text message” at 20$ never existed in 2019.

"Ready made plan" was Province wide unlimited calls, no text at 20$ and you can still build it.

Your sellers may have selected this

Re: No incoming text message for Province wide plan

AHKL — Fri, 09 Aug 2019 23:22:52 GMT

No, I can't send text messages. $20/month...plan details was Province wide unlimited calls and incoming text message.

Re: No incoming text message for Province wide plan

Master2001 — Sat, 10 Aug 2019 02:44:36 GMT

At 20$ there is no text.
With text it is 25$.

~~“Province wide unlimited calls and incoming text message” at 20$ doesn’t exist anymore.~~

“Province wide unlimited calls and incoming text message” at 20$ never existed in 2019.

"Ready made plan" was Province wide unlimited calls, no text at 20$ and you can still build it.

Re: No incoming text message for Province wide plan

Anonymous — Fri, 09 Aug 2019 23:25:38 GMT

@AHKL wrote:
No, I can't send text messages. $20/month...plan details was Province wide unlimited calls and incoming text message.

How long ago did you get this plan?

I see how to get to $20 in the build your own but if it's no text it would seem to me that it would be no text. (other than probably from PM)

Re: No incoming text message for Province wide plan

Master2001 — Fri, 09 Aug 2019 23:56:13 GMT

Go into your Account, click on “Plan and Add-Ons”.

You will see what’s included in your plan.

My Plan This plan includes: -
International Outgoing Texts and Unlimited Incoming Texts (if you have text)
Unlimited minutes of Province-wide Talk

Re: No incoming text message for Province wide plan

Anonymous — Fri, 09 Aug 2019 23:37:59 GMT

@Master2001 wrote:
At 20$ there is no text.
With text it is 25$.

“Province wide unlimited calls and incoming text message” at 20$ doesn’t exist anymore.

Agreed. But if he has that plan then he has that plan. I doubt it. But we can only go on what info he's providing. I'd still like to see a screen snip of his Plan Details.

Say perhaps he does have this plan....

Two things to try:
1. Try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.

2. Manually add $1 into your account and restart the phone.

Re: No incoming text message for Province wide plan

srlawren — Sat, 10 Aug 2019 00:49:56 GMT

@AHKL wrote:

I bought a Provinve wide plan last week and I am supposed to receive incoming text messages. But I am not getting any text message. I know in a province wide plan there is no out going test message facility but there is an incoming. Looking forward to get solution.

@AHKL something doesn't quite add up from what you've told us. If you are really on the $20 plan and the retail agent that helped you activate told you it included incoming text messages, unfortunately they were either mistaken or deceptive. As noted by the other responders, the $20 plan includes only talk (unlimited province-wide talk) but no texting and no data.

If you were mistaken on the amount and are actually on a $25 plan, there are a couple of variations of $25 plans, but both include unlimited texting to and from any cell phone number world-wide (while you're in Canada). So if you are on one of these plans, then there is a different issue that nees to be addressed.

Re: No incoming text message for Province wide plan

AHKL — Sat, 10 Aug 2019 02:14:40 GMT

If so then he did not do the right thing and it is painful. I actually bought 2 SIMs from him. One $25/month...Canada wide Unlimited Talk+Text+(500MB+500MB0 Data and another one $20/month Province wide with no out going text but incoming text. I bought it about 10 days ago. Yes, that offer is no more after I bought it.

Re: No incoming text message for Province wide plan

AHKL — Sat, 10 Aug 2019 02:16:42 GMT

10 days ago I bought it from store.

Re: No incoming text message for Province wide plan

kkwale — Sat, 10 Aug 2019 02:23:55 GMT

Did you ever restart your phone? Sometimes it can register you on different signal channel and it may help.