topic Re: Cannot fail or receive calls in Get Support

Cannot fail or receive calls

QuincyMD19 — Wed, 05 Jan 2022 11:21:06 GMT

I topped up my phone with the $40 plan a couple of days ago and I thought all was fine but when I've tried to ring or text it doesn't work, it says I don't have a long distance add on, I'm in kamloops and the area code I have is 250, I'm from the UK so it's a bit confusing

Re: Cannot fail or receive calls

geopublic — Fri, 09 Aug 2019 22:19:35 GMT

@QuincyMD19 wrote:
I topped up my phone with the $40 plan a couple of days ago and I thought all was fine but when I've tried to ring or text it doesn't work, it says I don't have a long distance add on, I'm in kamloops and the area code I have is 250, I'm from the UK so it's a bit confusing

@QuincyMD19 When you access your account from selfserve does everything look normal? Is today your scheduled plan renewal?

Re: Cannot fail or receive calls

philipj11234 — Fri, 09 Aug 2019 22:23:10 GMT

Is your phone unlocked? If you have not previously switched carriers you may need to call your previous carrier to get your phone unlocked.

Re: Cannot fail or receive calls

dabr — Fri, 09 Aug 2019 22:30:57 GMT

@QuincyMD19 wrote:
I topped up my phone with the $40 plan a couple of days ago and I thought all was fine but when I've tried to ring or text it doesn't work, it says I don't have a long distance add on, I'm in kamloops and the area code I have is 250, I'm from the UK so it's a bit confusing

Are you adding +1 in front of the number being called? Other users have also reported something similar so, hopefully, it's not another glitch.

Re: Cannot fail or receive calls

cavemantoronto — Sat, 10 Aug 2019 04:59:25 GMT

@QuincyMD19 wrote:
I topped up my phone with the $40 plan a couple of days ago and I thought all was fine but when I've tried to ring or text it doesn't work, it says I don't have a long distance add on, I'm in kamloops and the area code I have is 250, I'm from the UK so it's a bit confusing

Are you calling Canadian numbers? $40 ready-made plan includes Canada-wide calling. I think account provisioning issue. Might have to contact moderators. This link sends you to private message them. https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot fail or receive calls

QuincyMD19 — Mon, 12 Aug 2019 01:36:13 GMT

Hi my plan started Friday I think it is, it's a new SIM card as in from the UK it's telling me I need a long distance add on and I can't even get on the internet

Re: Cannot fail or receive calls

QuincyMD19 — Mon, 12 Aug 2019 01:37:32 GMT

I have the phone unlocked from the UK and I'm calling Canadian numbers I have tried both with +1 at the beginning and without it and still no success

Re: Cannot fail or receive calls

Anonymous — Mon, 12 Aug 2019 01:40:02 GMT

@QuincyMD19 wrote:
I have the phone unlocked from the UK and I'm calling Canadian numbers I have tried both with +1 at the beginning and without it and still no success

What make/model/submodel is the phone?

Internet would require the proper APN settings.

But let's see what phone it is first.

Re: Cannot fail or receive calls

Dunkman — Mon, 12 Aug 2019 01:41:52 GMT

@QuincyMD19

Which phone model? Not all phones are compatable with PM.

Are you able to access self service account? To determine account status.

Re: Cannot fail or receive calls

QuincyMD19 — Mon, 12 Aug 2019 02:57:22 GMT

Yes I can access it and it's a iPhone XR from the UK

Re: Cannot fail or receive calls

Dunkman — Mon, 12 Aug 2019 04:05:08 GMT

@QuincyMD19

iphone should have no issues with Public mobile. Is your account status active or suspended?

If you have an extra phone, you might want to try the PM SIM card in that phone. To help determine whether it is a hardware issue versus PM service issue.

If hardware issue, maybe try a network reset on your iphone.

If Public mobile issue, you may need to contact moderator as described above. But, first try the lost/stolen phone trick to try to reset your SIM card.

To report your phone lost/stolen. Login to your account. Choose Plans and Add-ons tab. Then choose Lost/Stolen Phone tab. The choose Suspend Service tab. Logout. Wait few minutes. Login in and report your phone found. Reboot phone.

Re: Cannot fail or receive calls

GinYVR — Mon, 12 Aug 2019 04:44:58 GMT

@QuincyMD19I bet your phone is fine. Can you find another phone to put the SIM card into to verify. I got a feeling it is a provisioning problem on Public Mobile's end. Try the Lost/ Stolen trick or add $1 to your balance to try to reset your account. If that those 2 methods still don't work you will need to contact the moderators.

Re: Cannot fail or receive calls

QuincyMD19 — Mon, 12 Aug 2019 23:56:21 GMT

Brilliant cheers I'll try both way I've also messaged the moderator thanks a lot