topic Re: overpaid in Get Support

overpaid

MatNguyen — Tue, 04 Jan 2022 09:47:14 GMT

I registered for a package of $25/month, and overpaid in July $125 while tried to get my sim active. and I paid more $26 in next month because I could not make a phone call. I don't know why public mobile charges me in this month. Please double check and give me money back. Thanks

Re: overpaid

ShawnC13 — Wed, 22 Dec 2021 21:32:30 GMT

@MatNguyen have you checked your available funds? Any overpayment should have shown in there. According to what you have posted it would be time for you to pre-pay for your next cycle

Re: overpaid

Triguy — Wed, 22 Dec 2021 21:34:54 GMT

You would be better off the leave the balance as a credit for your next payment. If you want to request a refund then submit a ticket to a CSA.

Here’s when and how to contact our Customer Support Agents:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: overpaid

Anonymous — Wed, 22 Dec 2021 21:41:46 GMT

@MatNguyen : Did you have troubles initially activating? Did you activate in a store or yourself online? Sometimes what appears to be a failed activation actually charged the money. There's a chance you have what might be called a ghost account. Maybe it's using up your overpaid balance but you're paying for the account you think you have.

Sounds messy.

Re: overpaid

Anonymous — Wed, 22 Dec 2021 21:47:31 GMT

@MatNguyen

at public mobile 30 day Prepaid Service No fees extra charges,

sign in to Self-Serve, to review your account, if you found at Available Funds: $$ has the amount left, leave it for next bill cycle the will take it from there automatically,

or you need to Contact Customer Support Agent by CS_Agent ,and Explain your issue to
them can solve your issue, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent by Submit a Ticket,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent, Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
Click here to submit a ticket↗↗.

or you can send a private message to Customer Support Agent by Click Here link,

please include in your message,
phone number,
Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
- Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
Check your private message inbox (click on the envelope top right of your screen)

Good Luck..

Re: overpaid

HALIMACS — Wed, 22 Dec 2021 21:55:29 GMT

@MatNguyen

It sounds to me the 'overpayment' (which actually may have been treated as a 'prepayment') may have been used to cover your last 5 renewals or so.

Could that be the case?

Perhaps verify by confirming if your Payment Card has been charged every 30 days following activation with your plan amount + taxes.

Re: overpaid

NDesai — Wed, 22 Dec 2021 21:56:15 GMT

@MatNguyen Review your transaction history in your self-serve account. Try taking a screenshot of this and post it here so we can explain. Be sure to hide any personal details. The way Public Mobile shows price breakdown in self-serve can get confusing. I am sure you were not overcharged for the $25 plan unless you were trying to change your plan?