topic Contact Us broken in Get Support

Contact Us broken

mattegg — Wed, 05 Jan 2022 11:20:26 GMT

I want to transfer my number from Koodo - however on the registration page it asks you to first register a new number, then "contact us" if you click the contact us link it goes to the main page - not sure how I contact someone to have the number ported?

Re: Contact Us broken

GR — Fri, 09 Aug 2019 11:44:23 GMT

Do the activation with a new number and then send a private message to the Moderator_Team and ask to port in your Koodo number. Koodo prepaid I assume because if it's postpaid you can do it yourself in the self serve

Re: Contact Us broken

Triguy — Fri, 09 Aug 2019 11:50:42 GMT

You can contact a moderator. Moderator can be reached at https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Contact Us broken

computergeek541 — Sat, 10 Aug 2019 03:10:02 GMT

@mattegg wrote:
I want to transfer my number from Koodo - however on the registration page it asks you to first register a new number, then "contact us" if you click the contact us link it goes to the main page - not sure how I contact someone to have the number ported?

The Contact US and Contact Us, Sim and Activation form haven't existed for quite a while now. When a number porting request fails, Public Mobile even sends a text message out to customers to fill out a form that doesn't exist.

The private messaging to Moderator_Team is your only point of contact to contact customer service.