topic Re: No response from Moderator team in Get Support

No response from Moderator team

trtlmn — Wed, 05 Jan 2022 11:20:15 GMT

How long does it take to receive a response from the Moderator Team regarding transferring a number? I’ve private messaged twice now. Would like to have service sooner rather than later.

Re: No response from Moderator team

Anonymous — Fri, 09 Aug 2019 04:00:16 GMT

@trtlmn wrote:
How long does it take to receive a response from the Moderator Team regarding transferring a number? I’ve private messaged twice now. Would like to have service sooner rather than later.

Can take upwards to a couple days (or more) these days. It's pretty bad. But once you're up and running it's smooth sailing.

What seems to the problem that you're asking for a moderator?

Re: No response from Moderator team

will13am — Fri, 09 Aug 2019 03:57:59 GMT

@trtlmn , I think a safe number to use is about 48 hours. That has been my recent experience.

Re: No response from Moderator team

trtlmn — Fri, 09 Aug 2019 04:03:19 GMT

Thanks. I am trying to transfer my existing number to pm so need a moderator to do it.

Re: No response from Moderator team

Anonymous — Fri, 09 Aug 2019 04:04:38 GMT

@trtlmn wrote:
Thanks. I am trying to transfer my existing number to pm so need a moderator to do it.

Which provider are you trying to come from?

Re: No response from Moderator team

mimmo — Fri, 09 Aug 2019 04:05:33 GMT

only koodp prepaid require mod help unless you have a failed port. if failed port or koodo prepaid provide the mods the account number and name on account of the old company and tel number being ported.

Re: No response from Moderator team

computergeek541 — Fri, 09 Aug 2019 04:05:36 GMT

@trtlmn wrote:
Thanks. I am trying to transfer my existing number to pm so need a moderator to do it.

Which carrier is your number coming from. In general, the only time that you need a moderator is if it's coming from Koodo prepaid, or if you've received a text message fom Public Mobile saying that he porting request has failed. Have you attempted to perform the number request yourself in self-serve? Is it giving you an error message of some type?

Re: No response from Moderator team

will13am — Fri, 09 Aug 2019 04:06:56 GMT

@trtlmn wrote:
Thanks. I am trying to transfer my existing number to pm so need a moderator to do it.

I feel for you for having to wait so long for something that affects the service. We talk about response time in the form of elapsed time, thus the 48 hours. Really elapsed time can be longer. Maybe working hours is a more informative approach. I usually send in my private message late evening or early morning. The elapsed time is very different in the two cases.

Re: No response from Moderator team

trtlmn — Fri, 09 Aug 2019 04:40:02 GMT

Koodo prepaid

Re: No response from Moderator team

Km2541 — Thu, 28 Nov 2019 14:44:28 GMT

Having the same issue. All paid and set up, now I have no phone line, and no response from the mods.

Re: No response from Moderator team

Km2541 — Thu, 28 Nov 2019 14:46:31 GMT

How long did it end up taking, trtlmn?

Re: No response from Moderator team

GinYVR — Thu, 28 Nov 2019 14:48:22 GMT

@Km2541The official line is within 48 hours but if you use SIMon it is supposedly be given priority.

Re: No response from Moderator team

fielder — Sun, 14 Jun 2020 21:23:07 GMT

Dear sir, I've attempted to leave several messages in regards to both my account s. I wonder if you are able to find my other message because I am not sure if you can help to access my ending in 6167. Thanks please get back to me on the message I previously contacted you on. Please submit ticket. Thanks. D. F

Re: No response from Moderator team

RossN — Sun, 14 Jun 2020 21:30:28 GMT

@fielder hi if you need a moderator click on the? Bottom right hand corner Ask Simon to speak to a human this will help create a ticket to speak to a moderator they can help you with your issue check the envelope top right corner for a reply response time is 2 to 48 hours in the meantime is there anything we can help you with in the community?