topic Re: new customer in Get Support

new customer

haidacarver — Wed, 05 Jan 2022 11:20:07 GMT

Sim card: when do i put it into my phone

Re: new customer

GR — Fri, 09 Aug 2019 00:44:58 GMT

After you go thru the activation process usually

Re: new customer

JackQuint — Fri, 09 Aug 2019 01:04:45 GMT

It theoretically shouldn't matter but PM has some quirky issues sometimes. I'd do what @GR suggested.

Re: new customer

XionBunny — Fri, 09 Aug 2019 01:30:28 GMT

@GR wrote:
After you go thru the activation process usually

That's how I've always done it.

Re: new customer

Master2001 — Fri, 09 Aug 2019 01:46:29 GMT

I did put my SIM in my phone before I did the activation.
After I did my activation, I rebooted my phone couple times until it connect to Public Mobile network. (About be one minute between each reboot.)

I did two activations, the second one took longer, may be 15 minutes.

Re: new customer

computergeek541 — Fri, 09 Aug 2019 02:16:47 GMT

@haidacarver wrote:
Sim card: when do i put it into my phone

It shouldn't make much difference. You don't need the sim card in a compatible phone to peform the activation. Some of the time if you have the sim card in the phone before it is activated, you might need to restart the phone before it will start working after activation.

Re: new customer

Himanshu1 — Fri, 09 Aug 2019 03:24:02 GMT

I recently joined Public Mobile. I inserted the sim card right after I got it even before activating it. Caused no issues for me and it started working within a few minutes after activating