topic Re: Not able to create / activate account / sim in Get Support

Not able to create / activate account / sim

arundevidas — Wed, 05 Jan 2022 11:20:05 GMT

I ordered a sim from amazon and trying to acitvate but when i submitted after entering credit card number, it failed saying unknown error and asked to restart but when i restart it says the sim number is already been taken by a user.

Can someone help me to setup my card and activate?

Re: Not able to create / activate account / sim

GR — Fri, 09 Aug 2019 00:16:36 GMT

Check your credit card to see if you have been charged, then try your sim card in your phone to see if it works. If it's a no for both wait 1 hour and restart the activation

Re: Not able to create / activate account / sim

ChuckYeah — Fri, 09 Aug 2019 00:53:15 GMT

@GR wrote:
Check your credit card to see if you have been charged, then try your sim card in your phone to see if it works. If it's a no for both wait 1 hour and restart the activation

And before you retry, clear your cache and use incognito mode if possible.

Re: Not able to create / activate account / sim

XionBunny — Fri, 09 Aug 2019 03:02:39 GMT

I always recommend using Microsoft edge to active, as it doesn't come with plugins that usually interact poorly with public mobiles self serve portal in odd ways, so really just make sure to use a browser with no plugins active so that script blocking doesn't cause a general error. Welcome to public 🙂

Re: Not able to create / activate account / sim

Himanshu1 — Fri, 09 Aug 2019 03:27:49 GMT

There was some issues with the website when I was registering as well

1 of these 2 things might have happened

1) The website had some issues in which case you should try after 50 mins

2) Your credit card was charged and your sim card was activated. You can check your credit card history and try calling through your public mobile sim to verify if this is the case.