topic Re: new Account in Get Support

new Account

spudster1973 — Wed, 05 Jan 2022 11:20:02 GMT

Acoount was created yesterday. A call was made to my other cell after activation and it worked. Today it can receive texts, but wont send them out. Any calls to this newly activated public mobile goes right to voice mail. Any ideas what's up with this?

Re: new Account

GR — Thu, 08 Aug 2019 23:43:33 GMT

Start by restarting your phone, aslo log in to your self serve account and check if it says active. Did you port a number from an old provider or just pick a new one with public mobile?

Re: new Account

geopublic — Thu, 08 Aug 2019 23:43:42 GMT

@spudster1973 wrote:
Acoount was created yesterday. A call was made to my other cell after activation and it worked. Today it can receive texts, but wont send them out. Any calls to this newly activated public mobile goes right to voice mail. Any ideas what's up with this?

@spudster1973 If you ported your number to PM from you previous provider it means the port is not yet complete.

Re: new Account

ChuckYeah — Thu, 08 Aug 2019 23:46:56 GMT

Who did you port from? Was it prepaid?

Re: new Account

spudster1973 — Fri, 09 Aug 2019 00:01:12 GMT

Brand new # from PM. Not sure why it worked yesterday to make a call, but doesn't work today. My account does say active. Will re-installing the Sim card help any?

Re: new Account

GR — Fri, 09 Aug 2019 00:03:27 GMT

@spudster1973 you can try that and restarting the phone

Re: new Account

ChuckYeah — Fri, 09 Aug 2019 00:04:27 GMT

I'm not sure, but shutting the phone down and taking out the sim for a minute, then putting it back in and starting your phone, won't hurt anything. And it has been known to work for others.