topic Re: HELP in Get Support

HELP

Kaelazx9r — Wed, 05 Jan 2022 11:20:00 GMT

The mods won’t respond... I haven’t been able to ever get into my self serve account. I just got a new job and my son is disabled. I bought vouchers yesterday for the phone but it won’t accept it because my last phone broke and I have another used one that the details don’t match the first phone. My credit card was stolen so I had to get another as it is now different from the one on file. Bloody he** I need help. I have been without a phone for 2 days now because there has been no response. I don’t have time to sit here for hours to figure it out. Jeez I would pay someone to help me. ANYONE can you please help me?

Re: HELP

ChuckYeah — Thu, 08 Aug 2019 23:39:28 GMT

You can be sure we'll try. Where are you at in the process? Have you activated the sim? Did you chose a.new number or port from another provider?

Re: HELP

dabr — Thu, 08 Aug 2019 23:40:43 GMT

@Kaelazx9r wrote:
The mods won’t respond... I haven’t been able to ever get into my self serve account. I just got a new job and my son is disabled. I bought vouchers yesterday for the phone but it won’t accept it because my last phone broke and I have another used one that the details don’t match the first phone. My credit card was stolen so I had to get another as it is now different from the one on file. Bloody he** I need help. I have been without a phone for 2 days now because there has been no response. I don’t have time to sit here for hours to figure it out. Jeez I would pay someone to help me. ANYONE can you please help me?

Sorry, sounds really frustrating. Have you forgotten your login details and that's why you're unable to access your self serve?

Unfortunately, only the moderators would be able to access the account, so you'll have wait for a response. However, if it's been over 48 hours since you messaged them then you should send them another.

Re: HELP

geopublic — Thu, 08 Aug 2019 23:51:00 GMT

@Kaelazx9r wrote:
The mods won’t respond... I haven’t been able to ever get into my self serve account. I just got a new job and my son is disabled. I bought vouchers yesterday for the phone but it won’t accept it because my last phone broke and I have another used one that the details don’t match the first phone. My credit card was stolen so I had to get another as it is now different from the one on file. Bloody he** I need help. I have been without a phone for 2 days now because there has been no response. I don’t have time to sit here for hours to figure it out. Jeez I would pay someone to help me. ANYONE can you please help me?

@Kaelazx9r What to you mean the details on the phone don't match? Are you referring to the sim card? The PM sim cards are 3 in 1 meaning you can punch them out to make smaller or use the cutouts to make it larger in order to fit your phone. If you don't have the cutouts any phone place will have them and if you ask they should provide you one for free.

Re: HELP

Kaelazx9r — Fri, 09 Aug 2019 00:06:34 GMT

The SIM card was switched over to this phone and I have the same phone number. It was working until 2 days ago with no problem

Re: HELP

Kaelazx9r — Fri, 09 Aug 2019 00:08:42 GMT

I have sent the mods a few messages. I have tried for more than a year to get into my self serve account and it says my email or whatever isn’t on file but yet it won’t let me create an account.

Re: HELP

ChuckYeah — Fri, 09 Aug 2019 00:08:47 GMT

So same sim, different phone? Did it ever work in this phone?

Re: HELP

Kaelazx9r — Fri, 09 Aug 2019 00:10:52 GMT

The SIM card is fine. The code on the back of the phone doesn’t match what is on file. Every phone has an identification number on the back

Re: HELP

GinYVR — Fri, 09 Aug 2019 00:11:21 GMT

@Kaelazx9rYour message is a bit confusing.. how do you switch Public Mobile SIM cards without selfserve? Do you know when your renewal date is?

Re: HELP

Kaelazx9r — Fri, 09 Aug 2019 00:11:43 GMT

Yes, you bet

Re: HELP

Kaelazx9r — Fri, 09 Aug 2019 00:13:13 GMT

Just put it in the other phone. No, I don’t know when the renewal date is. Wish I did

Re: HELP

GinYVR — Fri, 09 Aug 2019 00:17:30 GMT

@Kaelazx9rIt sounds like you didn't change the SIM card to the one that is on your file. Only having access to selfserve can fix that.. and since you don't have access to selfserve you need to wait for the moderators (up to 48 hours for them to send you a verification link).. and more for them to look into it.

If you need service immediately, I would suggest you just activate your new SIM card as a new account (you need a new email), get on with your life first.. and figure out the logistics later.

Unfortunately for use the general users to save a few bucks a month.. Public Mobile doesn't have call center etc.. so everyone just have to wait.

Re: HELP

ChuckYeah — Fri, 09 Aug 2019 00:18:27 GMT

Now I'm confused.

Did you say your phone worked two days ago with the same sim, or did I just read in between the lines incorrectly?

Re: HELP

Kaelazx9r — Fri, 09 Aug 2019 00:19:04 GMT

Thanks. I was about to throw the phone out the window and go back to bell and pay $120 per month

Re: HELP

ChuckYeah — Fri, 09 Aug 2019 00:20:44 GMT

Disregard this, if a new number solves your concerns go with that!

@ChuckYeah wrote:
Now I'm confused.

Did you say your phone worked two days ago with the same sim, or did I just read in between the lines incorrectly?

Re: HELP

GinYVR — Fri, 09 Aug 2019 00:21:49 GMT

@Kaelazx9rWell if you are with Bell you would have gotten the problem straighten out already.. in terms of relationship between Customer service and pricing, you do get what you pay for.

Re: HELP

JackQuint — Fri, 09 Aug 2019 01:06:22 GMT

@GinYVR wrote:
@Kaelazx9rWell if you are with Bell you would have gotten the problem straighten out already.. in terms of relationship between Customer service and pricing, you do get what you pay for.

Not so sure I'd agree with that. RBT all have terrible customer service to begin with. If you're suggesting it's worse on the flanker brands, that's true for sure, but it never gets good with any of them.

Re: HELP

Psygineer — Fri, 09 Aug 2019 02:50:45 GMT

@dabr wrote:
@Kaelazx9r wrote:
The mods won’t respond... I haven’t been able to ever get into my self serve account. I just got a new job and my son is disabled. I bought vouchers yesterday for the phone but it won’t accept it because my last phone broke and I have another used one that the details don’t match the first phone. My credit card was stolen so I had to get another as it is now different from the one on file. Bloody he** I need help. I have been without a phone for 2 days now because there has been no response. I don’t have time to sit here for hours to figure it out. Jeez I would pay someone to help me. ANYONE can you please help me?
Unfortunately, only the moderators would be able to access the account, so you'll have wait for a response. However, if it's been over 48 hours since you messaged them then you should send them another.

It's been a week for me with no response (other than the verification on Monday) so I am thinking they are badly backlogged.