topic *611 in Get Support

*611

JPM1988 — Wed, 05 Jan 2022 11:19:51 GMT

I can not access my account and I have tried calling *611 from my public mobile number, my wife's cell (roger's) and skype and it says Welcome to Public mobile we can not process your request a this time

Re: *611

Anonymous — Thu, 08 Aug 2019 20:20:10 GMT

@JPM1988 wrote:
I can not access my account and I have tried calling *611 from my public mobile number, my wife's cell (roger's) and skype and it says Welcome to Public mobile we can not process your request a this time

Seems account access is not working at this time. I can't get into the self-serve either. Blank screen even.

Edit: although I just tested 611 and it gave me initial account info.

See what happens if you call 18554public.

Re: *611

will13am — Thu, 08 Aug 2019 20:39:46 GMT

The road to the self serve is chocked full of potholes sometimes. I was able to login just now. It is working. The usual caveats, clear browser cache, try incognito mode may help. I did not do any of these workarounds.

Re: *611

geopublic — Thu, 08 Aug 2019 20:52:48 GMT

@JPM1988 wrote:
I can not access my account and I have tried calling *611 from my public mobile number, my wife's cell (roger's) and skype and it says Welcome to Public mobile we can not process your request a this time

@JPM1988 611 works for me.

Re: *611

Anonymous — Thu, 08 Aug 2019 20:58:00 GMT

@will13am wrote:
The road to the self serve is chocked full of potholes sometimes. I was able to login just now. It is working. The usual caveats, clear browser cache, try incognito mode may help. I did not do any of these workarounds.

Yup. Works for me now without doing anything different.

Re: *611

GinYVR — Thu, 08 Aug 2019 22:11:01 GMT

@JPM1988Besides accessing *611 is your other services eg voicemail / voice/text/data all working okay?