topic Re: IPhone4 Activation issue in Get Support

IPhone4 Activation issue

Alleyoop — Wed, 05 Jan 2022 11:19:49 GMT

Hi.This AM I took out my 7-11 Speakout SIM card (I had been a 7-11 speakout cutomer for 2 years; previous to that a Rogers customer) and installed a PM SIM card.I went through the PM application process of transferring the 7-11 tel # (xxx-xxx-xxxx) to PM including selecting the $10 plan and payment info.It is 3 oclock in afternoon.I have no service.I checked my old 7-11 acct and it is now expired.Any hints n getting iphone4 activated on PM?tX aL

Edited by computergeek541: personal information removed

Re: IPhone4 Activation issue

hycm53 — Fri, 09 Aug 2019 00:16:34 GMT

@Alleyoop wrote:
Hi.This AM I took out my 7-11 Speakout SIM card (I had been a 7-11 speakout cutomer for 2 years; previous to that a Rogers customer) and installed a PM SIM card.I went through the PM application process of transferring the 7-11 to PM including selecting the $10 plan and payment info.It is 3 oclock in afternoon.I have no service.I checked my old 7-11 acct and it is now expired.Any hints n getting iphone4 activated on PM?tX aL

I'm not sure iPhone 4 is compatible with PM.

Re: IPhone4 Activation issue

geopublic — Fri, 09 Aug 2019 00:18:11 GMT

@Alleyoop wrote:
Hi.This AM I took out my 7-11 Speakout SIM card (I had been a 7-11 speakout cutomer for 2 years; previous to that a Rogers customer) and installed a PM SIM card.I went through the PM application process of transferring the 7-11 tel #(xxx-xxx-xxxx) to PM including selecting the $10 plan and payment info.It is 3 oclock in afternoon.I have no service.I checked my old 7-11 acct and it is now expired.Any hints n getting iphone4 activated on PM?tX aL

@Alleyoop Did you pick a temp PM number and then setup the port or did you setup the port during activation. Speakout does not use account numbers so you need to include your PIN number that you setup with Speakout. If you did not setup a PIN number then the last 4 digits of the IMEI that was used during activation.

The fact that your Speakout account was de-activated suggests that the port might have completed or did your account expire. Note for a port to complete your account needs to be active.

Restart your phone if it doesn't work message the mods with the correct Speakout info.

To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

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Restart your phone if

Re: IPhone4 Activation issue

Alleyoop — Thu, 08 Aug 2019 19:52:45 GMT

Geo Public, Ill try to answer your questions this way:

1.This morning before changing SIM cards my Speakout acct was still active.It still had $3 on the account.

2.During the PM activation process I never did close it.

3.When I signed back on the Speakout acct about 2 hours after PM activation I noticed the acct had expired.

4.I never had any issues with the application/activation process from a "filling in " data perspective.

Re: IPhone4 Activation issue

srlawren — Thu, 08 Aug 2019 19:52:54 GMT

@hycm53 wrote:
I'm not sure iPhone 4 is compatible with PM.

@hycm53 it is. https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/FYI-iOS-and-APNs/m-p/323119/highlight/true#M24563 from @CalgaryBen talks about how to configure the APN. (Not that this is the issue here for @Alleyoop , sounds more like an activation issue, or a network-locked device).

Re: IPhone4 Activation issue

hairbag1 — Thu, 08 Aug 2019 19:54:18 GMT

Click the Get Started button at top of page, then scroll down to find out if your 4 is going to be compatable with Public Mobile network.

Good luck.

Re: IPhone4 Activation issue

geopublic — Thu, 08 Aug 2019 19:59:22 GMT

@Alleyoop wrote:
Geo Public, Ill try to answer your questions this way:
1.This morning before changing SIM cards my Speakout acct was still active.It still had $3 on the account.
What happens when you insert you PM sim card. Do you connect to the PM network?

2.During the PM activation process I never did close it.
Good. The account will close once the port completes.

3.When I signed back on the Speakout acct about 2 hours after PM activation I noticed the acct had expired.
When you login into your PM selfserve account go to Plan & Add-ons does it show your Speakout number?

4.I never had any issues with the application/activation process from a "filling in " data perspective.
Most of the problems occur when PM submits the port using the info that you supplied and being denied by the previous provider. Did you include the PIN?

Re: IPhone4 Activation issue

Alleyoop — Thu, 08 Aug 2019 20:00:44 GMT

When I checked to see if iphone is compatible this is what I recd:

Learn about your phone's compatibility with our network:

Sub-model: A1349 CDMA
3G
Device does not support 3G bands
4G LTE
Device does not support 4G LTE bands
Sub-model: A1332 GSM
3G
850MHz, 1900MHz
4G LTE
Device does not support 4G LTE bands

Re: IPhone4 Activation issue

Anonymous — Thu, 08 Aug 2019 20:02:31 GMT

@Alleyoop wrote:
When I checked to see if iphone is compatible this is what I recd:
Learn about your phone's compatibility with our network:
Sub-model: A1349 CDMA
3G
Device does not support 3G bands
4G LTE
Device does not support 4G LTE bands
Sub-model: A1332 GSM
3G
850MHz, 1900MHz
4G LTE
Device does not support 4G LTE bands

So which submodel do you have?

Re: IPhone4 Activation issue

srlawren — Thu, 08 Aug 2019 20:04:10 GMT

@Alleyoop wrote:
When I checked to see if iphone is compatible this is what I recd:
Learn about your phone's compatibility with our network:
Sub-model: A1349 CDMA
3G
Device does not support 3G bands
4G LTE
Device does not support 4G LTE bands
Sub-model: A1332 GSM
3G
850MHz, 1900MHz
4G LTE
Device does not support 4G LTE bands

@Alleyoop EDIT: if you have the A1349, this is your issue. That phone does not have the 3G UMTA/W-CDMA support needed for use with...well with any Canadian carrier. It's probalby only useful on Sprint or Verizon, as I think they still run CDMA networks alongside newer LTE networks.

Re: IPhone4 Activation issue

geopublic — Thu, 08 Aug 2019 20:05:15 GMT

@srlawren wrote:
@Alleyoop wrote:
When I checked to see if iphone is compatible this is what I recd:
Learn about your phone's compatibility with our network:
Sub-model: A1349 CDMA
3G
Device does not support 3G bands
4G LTE
Device does not support 4G LTE bands
Sub-model: A1332 GSM
3G
850MHz, 1900MHz
4G LTE
Device does not support 4G LTE bands
@Alleyoop this is your issue. That phone does not have the 3G UMTA/W-CDMA support needed for use with...well with any Canadian carrier. It's probalby only useful on Sprint or Verizon, as I think they still run CDMA networks alongside newer LTE networks.

@srlawrenHe's been using it on Speakout and Rogers so It's more than likely Sub-model: A1332 GSM that supports 3G.

Re: IPhone4 Activation issue

srlawren — Thu, 08 Aug 2019 20:14:40 GMT

@geopublic wrote:
@srlawrenHe's been using it on Speakout and Rogers so It's more than likely Sub-model: A1332 GSM that supports 3G.

@geopublic thanks, yes I noticed that moments after posting and did edit my post. Looks like you hit the quote button before I had the chance!

Re: IPhone4 Activation issue

CalgaryBen — Thu, 08 Aug 2019 20:47:45 GMT

@Alleyoop wrote:
I have no service.I checked my old 7-11 acct and it is now expired.Any hints n getting iphone4 activated on PM?tX aL

You should contact Rogers to have the iPhone 4 unlocked. If it's an iPhone 4 (and not 4S), you'll need to connect to iTunes on your computer to apply the unlock. If it's a 4S, then it should be over-the-air unlockable, as long as you're connected to WiFi. If you're not sure, refer to the following: SpeakOut uses the Rogers network, hence not needing to unlock the Rogers phone to use SpeakOut.

Re: IPhone4 Activation issue

Alleyoop — Sun, 18 Aug 2019 15:39:31 GMT

In addition to the info above, here are some other specs for my iphone 4

1.Version 7.1.2 (11D257)

2Model# MC603C/A

3.Serial # ============

4.IMEI: 01 ============

5.ICCID: =============

Does anybody understand any of the above info?

Will this phone work on PM?

If not, how do I close down my account?

Tx AL

Re: IPhone4 Activation issue

CalgaryBen — Thu, 08 Aug 2019 21:20:22 GMT

@Alleyoop wrote:
In addition to the info above, here are some other specs for my iphone 4
1.Version 7.1.2 (11D257)
Will this phone work on PM?

Yes, this is the latest iOS for the iPhone 4, which is compatible with Public Mobile. You'll just have to unlock it first, and only Rogers can do that. You'll then have to connect to iTunes on your computer to complete the unlock once they've submitted the unlock to Apple's servers.

Re: IPhone4 Activation issue

geopublic — Thu, 08 Aug 2019 21:20:23 GMT

@Alleyoop wrote:
In addition to the info above, here are some other specs for my iphone 4
1.Version 7.1.2 (11D257)
2Model# MC603C/A
3.Serial # 82043C52A4S
4.IMEI: 01 254600 960469 3
5.ICCID: 8912 2300 0045 7903 995

Does anybody understand any of the above info?
Will this phone work on PM?
If not, how do I close down my account?
Tx AL

@Alleyoop Since you phone works with Rogers and Speakout it will work with Public Mobile, so that's not the issue. The issue is your phone is locked as mentioned by @CalgaryBen so you need to contact Rogers to get it unlocked.

Re: IPhone4 Activation issue

Alleyoop — Thu, 08 Aug 2019 21:34:10 GMT

OK,looking at the diagram I have an iphone 4.

OK , I hear you on the unlock issue.

You recommended connecting to iTunes on my computer to apply the unlock.

What would be the detailed procedure?

TX Al

Re: IPhone4 Activation issue

JAC70 — Thu, 08 Aug 2019 21:44:32 GMT

https://www.rogers.com/customer/support/article/unlock-your-phone/op-iOS

If you have an older Rogers iPhone that still needs to be unlocked (it does not work with a non-Rogers SIM card), call 1 855 381-7835 for help getting the device unlocked for you. Once this is done, just insert a non-Rogers SIM card to complete the unlock process.

Re: IPhone4 Activation issue

Alleyoop — Thu, 08 Aug 2019 22:00:16 GMT

OK , I called Rogers to get unlocked.

I gave them the IMEI #.

They checked and confirmed it already had been unlocked.

OK now what!?

I decided to take the PM SIM card out of the phone ; then placed it back in the phone.

Voila, the phone is now activated.....not sure why this procedure worked.....

Tx all, for your ideas and suggestions.

Cheers Al