topic Re: BONUS 500 MB with AutoPay in Get Support

BONUS 500 MB with AutoPay

derekt — Wed, 05 Jan 2022 11:19:35 GMT

Hi,

I believe I am on this plan ( see below) but do not see the bonus 500 MB on my account? It says Data Limit* (MB) 500MB. Do I need to change plans?

$25
30-days
500 MB Data⁴ at 3G speed
+ BONUS 500 MB with AutoPay
UNLIMITED Talk Canada-wide
UNLIMITED International Text and Picture Messaging
VOICEMAIL &Call Display

Re: BONUS 500 MB with AutoPay

geopublic — Thu, 08 Aug 2019 16:07:19 GMT

@derekt wrote:
Hi,
I believe I am on this plan ( see below) but do not see the bonus 500 MB on my account? It says Data Limit* (MB) 500MB. Do I need to change plans?

$25
30-days
500 MB Data⁴ at 3G speed
+ BONUS 500 MB with AutoPay
UNLIMITED Talk Canada-wide
UNLIMITED International Text and Picture Messaging
VOICEMAIL &Call Display

@derekt When you access selfserve on the first page there is a data counter. If the shows xxxx/1024MB it means 1GB so the 500MB is automatically included.

Re: BONUS 500 MB with AutoPay

goldilock — Thu, 08 Aug 2019 16:19:48 GMT

@derekt Did you sign up for "autopay" in your account because that is how you get the bonus 500 MB data per month. Under "payment" does is show "autopay on?" If not, enter a valid credit card and tun on autopay.

If you aren't sure what plan you are on, go into your account overview and it will show you what plan you are on and the details of it.

I am on this same plan. If you click "data and add ons" does it show 500mb+500 mb at 3G speed? It will show the limit 1024, and how much is used and how much is left.

Re: BONUS 500 MB with AutoPay

derekt — Thu, 08 Aug 2019 16:22:30 GMT

It says : AutoPay is active on this account

Also, see below .

My Data & Add-Ons
~~~~~~~~~~~~

If a feature is not listed below, it may have been fully
consumed and no longer available for use.

Data & Add-Ons Amount Used
500MB at 3G Speed 340.211 / 500 MB

Re: BONUS 500 MB with AutoPay

goldilock — Thu, 08 Aug 2019 16:27:31 GMT

@derekt When did you activate autopay on your account? If you did it mid-cycle, the bonus 500 MB will only be applied upon your month renewal date.

When you log into your account, what does it show under your plan details?

If it shows 500MB plus 500 MB bonus and you activated auto-pay last cycle, then contact a moderator through this link and report the issue:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: BONUS 500 MB with AutoPay

geopublic — Thu, 08 Aug 2019 16:29:19 GMT

@derekt wrote:
It says : AutoPay is active on this account

Also, see below .

My Data & Add-Ons
~~~~~~~~~~~~
If a feature is not listed below, it may have been fully
consumed and no longer available for use.

Data & Add-Ons Amount Used
500MB at 3G Speed 340.211 / 500 MB

@derekt Yes, that looks like something the moderator team needs to investigate for you.

To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Moderators are available: M-F from 8 AM to midnight Eastern time and S-S from 8 AM to 10 PM Eastern time.

Note: Moderator Hours are subject to change, but you can always find the current times here

Please note that account verification may be required when contacting the Moderator Team

Re: BONUS 500 MB with AutoPay

derekt — Thu, 08 Aug 2019 16:30:23 GMT

Hi,

I have been on Auto pay for over year and on the same plan for over a year. I just noticed this plan when I was looking at U.S roaming plans. My credit card etc is already on file.

Re: BONUS 500 MB with AutoPay

geopublic — Thu, 08 Aug 2019 16:32:35 GMT

@derekt wrote:
Hi,
I have been on Auto pay for over year and on the same plan for over a year. I just noticed this plan when I was looking at U.S roaming plans. My credit card etc is already on file.

@derekt Noted. The moderators will fix it for you hopefully you contacted them already.

Re: BONUS 500 MB with AutoPay

derekt — Thu, 08 Aug 2019 16:35:34 GMT

I have an thank you.

Re: BONUS 500 MB with AutoPay

Maple98 — Thu, 08 Aug 2019 16:39:17 GMT

@derekt wrote:
Hi,
I have been on Auto pay for over year and on the same plan for over a year. I just noticed this plan when I was looking at U.S roaming plans. My credit card etc is already on file.

Plans can change from time to time. My understanding is that if you’re on an existing plan, you’ll need to change plans to the newer version to get the additional data as Public Mobile doesn’t automatically change to newer versions of a plan.

You may want to set up a plan change for your next renewal though, since PM doesn’t prorate plans if you change mid cycle.