topic Internal Error: Can't Log In in Get Support

Internal Error: Can't Log In

dogveryangry — Wed, 05 Jan 2022 11:19:31 GMT

Publicmobile shut off my phone again, even though I'm on autopay.

Tried to log into the site to pay manually, but -

The website no longer recognized my password.

Here's the rub, though --

Now everytime I change my password, the site continues to refuse to recognize the password.

Y'all literally don't know the accounts you're dealing with.

This site is truly a sisyphian nightmare.

I wish I could get refunded the time I've spent trying to think ways around this horribly designed system.

What a joke.

Re: Internal Error: Can't Log In

NDesai — Tue, 18 Dec 2018 00:49:38 GMT

@dogveryangry Since you already had this problem before, why didn't you make a manual payment ahead of time? For more than 3 years now, i still haven't experience a failed renewal issue.

Re: Internal Error: Can't Log In

dogveryangry — Tue, 18 Dec 2018 00:53:00 GMT

not that this response really deserves a response, but —

as mentioned, i would have manually paid had the website allowed me to log in, but, again as mentioned, the website is now refusing to recognize my account, even after repeatedly changing my password.

glad to head your life is good, though? weird flex but ok

Re: Internal Error: Can't Log In

NDesai — Tue, 18 Dec 2018 00:56:30 GMT

@dogveryangry wrote:
not that this response really deserves a response, but —
as mentioned, i would have manually paid had the website allowed me to log in, but, again as mentioned, the website is now refusing to recognize my account, even after repeatedly changing my password.
glad to head your life is good, though? weird flex but ok

Only way to get your account password fixed is by contacting the mod team. You should know the drill by now 🙂

Re: Internal Error: Can't Log In

stonechucker — Tue, 18 Dec 2018 01:49:29 GMT

I would recommend you use a password manager, and reduce the chances of this occurring again.

Re: Internal Error: Can't Log In

Dunkman — Tue, 18 Dec 2018 02:25:59 GMT

@dogveryangry

Not sure when the moderators will get back to you. Usually 1-3 days.

If you need service right away, you could buy a payment voucher either in store (ie. gas stations, Walmart, Canadian Tires, Shoppers, etc) or online (via recharge.com). Call 611 and load up the voucher to get your service going.