topic No service in Get Support

No service

Jaryd-Esnlin89 — Wed, 05 Jan 2022 11:19:19 GMT

To anyone who can help,

I am having issues with my service. I have had no service for 2 days now. My account is paid and up to date. My SIM card is 6months old. I have tried a master reset with taking out the putting the SIM card back in. Do you have any other suggestions?

With thanks,

Jaryd

Re: No service

kselmak — Thu, 08 Aug 2019 14:04:31 GMT

Re: No service

kselmak — Thu, 08 Aug 2019 14:04:05 GMT

You should contact moderators athttps://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Give them account number

Do you have access to self serve

What doesit say?

Re: No service

Triguy — Thu, 08 Aug 2019 14:04:24 GMT

Try putting your sim in another phone.

Try the lost phone trick. To report your phone stolen. Login to your account. Choose Plans and Add-ons tab. Then choose Lost/Stolen Phone tab. The choose Suspend Service tab. Logout. Wait few minutes. Login in and report your phone found. Reboot your phone. Also try to add a $1 top up payment. As a last resort do a factory rest. If you still have problems then contact a moderator. Moderator can be reached at https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No service

Jaryd-Esnlin89 — Thu, 08 Aug 2019 14:06:15 GMT

I’ll give that a try.

Thanks for the tip!

Re: No service

Jaryd-Esnlin89 — Thu, 08 Aug 2019 14:07:16 GMT

I do have access, everything seems normal.

Ill try contact them, I’ve sent them a message 2 days ago and haven’t gotten a response yet.

Re: No service

kselmak — Thu, 08 Aug 2019 14:30:54 GMT

If you don't get response today resend the request please

Re: No service

kselmak — Thu, 08 Aug 2019 23:14:15 GMT

Any news from moderators?

What kind of issues duo you have with your service? Maybe community could help while you walt

Re: No service

Jaryd-Esnlin89 — Fri, 09 Aug 2019 01:04:11 GMT

Nothing from the moderators yet. I’m thinking it might be my phone that’s giving me hassles. Just going to take it in tomorrow and see what can be done. I can’t wait any longer. I need to have a working phone haha.

Thanks for all the help!

Re: No service

kselmak — Fri, 09 Aug 2019 01:14:25 GMT

If you can loan a phone to test the sim it wood be great.

Who was the previous provider on that phone?