topic Lack of Service in Get Support

Lack of Service

Blindman — Wed, 05 Jan 2022 11:19:08 GMT

I am legally blind therefore I use siri a lot. How come I can't raise siri 200 yards from the tower when in a rural community? My friend sits beside me on the Virgin network and has no issue.

Re: Lack of Service

mimmo — Thu, 08 Aug 2019 00:55:13 GMT

@Blindman virgin and public use teh same network thus same towers. It is probably a phone issue not a network issue.

what phone are you using, can you test your sim in your friends phone? that would be the ultimate test.

Re: Lack of Service

Psygineer — Thu, 08 Aug 2019 00:56:17 GMT

@Blindman wrote:
I am legally blind therefore I use siri a lot. How come I can't raise siri 200 yards from the tower when in a rural community? My friend sits beside me on the Virgin network and has no issue.

Since it is the same tower my best guesses are:

They have a better antenna than you or yours is damaged
You do not have your data turned on
Your APN is not configured and you are not actually connecting to the data network.
You are out of data for the billing cycle.
You have no data left in your plan.

Re: Lack of Service

goldilock — Thu, 08 Aug 2019 01:04:25 GMT

Did you check in your settings to verify that Siri is turned on?

Tap SETTINGS icon

Tap SIRI & SEARCH

Tap button to turn on "LISTEN FOR HEY SIRI" and turn on PRESS HOME FOR SIRI (so it's neon green)

After this, if you say "HEY SIRI" and it doesn't initiate, all you have to do is manually hard press the home button on your ipad or iphone and SIRI will come up. You have to be close enough to your phone for SIRI to hear it so it shouldn't be too much of an inconvenience to press the home button. I hope it's merely a situation that it isn't turned on and that fixes the problem.