topic Re: Number on account is different than the one on SIM in Get Support

Number on account is different than the one on SIM

Cahmeruns — Wed, 05 Jan 2022 11:19:00 GMT

Hi all; first time posting, so may have missed some rules.

I ported over my old number today, and it seems to be working flawlessly. In my phone's settings, it shows the proper number too.

However, in my account on the website, it shows a different one. Maybe the temporary one I had to make before porting my Koodo # over?

Anyways, figured I'd ask: is this an issue, or will the ported number display there later? Does it even matter?

Thanks all!

Re: Number on account is different than the one on SIM

ChuckYeah — Wed, 07 Aug 2019 22:35:52 GMT

Have you had any incoming texts or calls, yet? That is a sure sign that your port has completed.

Re: Number on account is different than the one on SIM

chelsealzl — Wed, 07 Aug 2019 22:39:55 GMT

It may just not have showed up there yet but it should eventually. If you are texting/calling with the right number now it shouldn't be an issue!

Re: Number on account is different than the one on SIM

cavemantoronto — Wed, 07 Aug 2019 22:52:07 GMT

@Cahmeruns wrote:
Hi all; first time posting, so may have missed some rules.

I ported over my old number today, and it seems to be working flawlessly. In my phone's settings, it shows the proper number too.

However, in my account on the website, it shows a different one. Maybe the temporary one I had to make before porting my Koodo # over?

Anyways, figured I'd ask: is this an issue, or will the ported number display there later? Does it even matter?

Thanks all!

If all works, ignore it. There could just be a delay in online account updating.

Re: Number on account is different than the one on SIM

popping — Wed, 07 Aug 2019 23:43:29 GMT

@cavemantoronto wrote:
@Cahmeruns wrote:
Hi all; first time posting, so may have missed some rules.

I ported over my old number today, and it seems to be working flawlessly. In my phone's settings, it shows the proper number too.

However, in my account on the website, it shows a different one. Maybe the temporary one I had to make before porting my Koodo # over?

Anyways, figured I'd ask: is this an issue, or will the ported number display there later? Does it even matter?

Thanks all!
If all works, ignore it. There could just be a delay in online account updating.

Same here. I port my number to PM around noon today.

My phone has the correct number almost right away.

But the self-serve number is still have the old number even I logged out/in a few times. It is updated now. We all know that PM self-serve portal is slow.

Re: Number on account is different than the one on SIM

Cahmeruns — Thu, 08 Aug 2019 19:40:31 GMT

It's working now, unnecessary panic I guess!