topic Re: Travel in Get Support

Travel

Mary2798 — Wed, 05 Jan 2022 11:18:56 GMT

I am planning to purchase a SIM card in England... but to use it I will need the PUK number... how to I get that?

Re: Travel

ShawnC13 — Wed, 07 Aug 2019 21:27:58 GMT

@Mary2798 wrote:
I am planning to purchase a SIM card in England... but to use it I will need the PUK number... how to I get that?

You get the PUK from the sim card provider. There is nothing PM can do about a code from another provider.

Re: Travel

geopublic — Wed, 07 Aug 2019 21:36:07 GMT

@Mary2798 Public Mobile does not lock customers phones, so you have nothing to worry about.

Re: Travel

ShawnC13 — Wed, 07 Aug 2019 21:37:52 GMT

@Mary2798 a PUK code and a code to unlock a network locked phone is different what are you looking for.

Re: Travel

Mary2798 — Thu, 08 Aug 2019 11:40:18 GMT

I want to buy a new SIM card while travelling in Europe, then put my public mobile card back when I return to Canada.

Re: Travel

Triguy — Thu, 08 Aug 2019 12:31:36 GMT

You can do that. You may need to reset APN settings for PM when you return.

Re: Travel

geopublic — Thu, 08 Aug 2019 13:30:41 GMT

@Mary2798 wrote:
I want to buy a new SIM card while travelling in Europe, then put my public mobile card back when I return to Canada.

@Mary2798 That will not be an issue. Since your phone has already all the required PM apn info when you return simply insert your PM card and everything should start working as before you left.

Re: Travel

stonechucker — Thu, 15 Aug 2019 15:15:58 GMT

PM doesn't lock the phones, but if you came from Koodo or Telus previously (with this phone) you *may* to see if it is currently locked to the network (test with a Rogers or Bell or Freedom sim).

If it is locked, you'll see a message about needing a code. Koodo and/or Telus locked devices are usable here, as it's the same parent company.

Re: Travel

srlawren — Thu, 15 Aug 2019 15:42:43 GMT

@geopublic wrote:
@Mary2798 Public Mobile does not lock customers phones

@geopublic while this statement is true, it doesn't mean that a phone cannot get locked to the Telus network when using it with Public Mobile. For example, many Samsung models that ship unlocked will automatically lock themselves to the network of the first SIM card inserted. So if you pulled a shiny unlocked Galaxy phone out of the box and plugged in your PM SIM card, it may well have locked itself to the Telus network.

Re: Travel

geopublic — Thu, 15 Aug 2019 16:25:38 GMT

@srlawren wrote:
@geopublic wrote:
@Mary2798 Public Mobile does not lock customers phones
@geopublic while this statement is true, it doesn't mean that a phone cannot get locked to the Telus network when using it with Public Mobile. For example, many Samsung models that ship unlocked will automatically lock themselves to the network of the first SIM card inserted. So if you pulled a shiny unlocked Galaxy phone out of the box and plugged in your PM SIM card, it may well have locked itself to the Telus network.

@srlawren Noted and I'm quite aware of how it works. and my statement is still 100% correct. A Samsung is not a good example because it can always be unlocked by going to their website and getting it unlocked via a chat session almost instantly.

I think it would be best if you brought this fact to the attention of the OP as @stonechucker has done warning the OP that their device might be locked and they might not be able to use it in the UK rather than this post.

Re: Travel

Mary2798 — Thu, 15 Aug 2019 20:22:55 GMT

Lots of info on this subject. My phone is Heiwai... and became unlocked when I left Rogers... when I get a European Sim... it sounds like I will be on their system, and then back on PM when I return. Does all that sound correct?

Re: Travel

geopublic — Thu, 15 Aug 2019 20:49:15 GMT

@Mary2798 wrote:
Lots of info on this subject. My phone is Heiwai... and became unlocked when I left Rogers... when I get a European Sim... it sounds like I will be on their system, and then back on PM when I return. Does all that sound correct?

@Mary2798 Yes it does and you will be fine when in the UK using a local sim will not be a problem and when you get back using your PM will also not be a problem. Have a safe trip.