topic Re: TALK INCLUDED in Get Support

TALK INCLUDED

MOE2 — Wed, 05 Jan 2022 11:18:42 GMT

I'm trying to make a call but public mobile keeps coming on saying that talk is not included, but it is. Why is this happening.

Re: TALK INCLUDED

will13am — Wed, 07 Aug 2019 17:03:41 GMT

@MOE2 , what plan do you have? Is it one of the limited usage plans or unlimited talk? Have you checked the self serve to ensure that the account is active?

Re: TALK INCLUDED

tehowennathe — Wed, 07 Aug 2019 17:10:23 GMT

Need to provide plan info so we can help.

Re: TALK INCLUDED

MOE2 — Wed, 07 Aug 2019 17:17:41 GMT

unlimited canada wide talk

Plan is active

Re: TALK INCLUDED

Triguy — Wed, 07 Aug 2019 17:38:21 GMT

Try the lost phone trick. To report your phone stolen. Login to your account. Choose Plans and Add-ons tab. Then choose Lost/Stolen Phone tab. The choose Suspend Service tab. Logout. Wait few minutes. Login in and report your phone found. Reboot your phone. Also try to add a top up payment of a $1. If you still have problems then contact a moderator. Moderator can be reached at https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: TALK INCLUDED

geopublic — Wed, 07 Aug 2019 17:40:39 GMT

@MOE2 wrote:
unlimited canada wide talk
Plan is active

@MOE2 Double check the number and try calling it directly from the dialer using +1 in front of the number. If it works then you need to check your contacts to resolve.