topic Re: Cant Perform Password Reset Due To Wierd Error Message PLEASE HELP! in Get Support

Cant Perform Password Reset Due To Wierd Error Message PLEASE HELP!

ScottNg416 — Wed, 05 Jan 2022 11:18:20 GMT

Hi,

Tried to reset my password but received the below error message that prevents me from proceeding to next steps.

ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

Please help!

Scott

Re: Cant Perform Password Reset Due To Wierd Error Message PLEASE HELP!

GinYVR — Wed, 07 Aug 2019 01:52:15 GMT

@ScottNg416Did you enter the password too many times? Just to eliminate people doing nafarious things to you, you still have service with your phone right?

You would need to contact the moderators to get the account unblocked. However the same error message appears if your account had been ported out.

Re: Cant Perform Password Reset Due To Wierd Error Message PLEASE HELP!

ScottNg416 — Wed, 07 Aug 2019 02:06:46 GMT

Hi GinYVR,

I received the message after first login attempt. Yes I still have service.

I'll reach out to a moderator through the link provided.

Thanks for help!

Scott

Re: Cant Perform Password Reset Due To Wierd Error Message PLEASE HELP!

BooSTi — Wed, 07 Aug 2019 03:21:48 GMT

Same issue for me. How long does it typically take to get a response and get unlocked?

Re: Cant Perform Password Reset Due To Wierd Error Message PLEASE HELP!

GinYVR — Wed, 07 Aug 2019 03:26:17 GMT

@BooSTiI could take moderators up to 48 hours to get back to you. The long lead time is the price we pay to save a few bucks every month.