topic Re: plan payment- just paid for new plan but it got messed up in Get Support

plan payment- just paid for new plan but it got messed up

grant1768 — Wed, 05 Jan 2022 11:17:59 GMT

I just renewed my plan with some changes. For some reason even though I am certain I clicked unlimited talk it is now saying talk is not included in my plan so somehow it got missed or deleted. I tried adding long distance as there seemed to be no way to add talk on. Is it possible to add on without wiping out the plan I just paid for. I cant go 90 days without a phone. I remember one other time there was a mistake and it ended up charging me twice when i tried to correct it thanks

Re: plan payment- just paid for new plan but it got messed up

ShawnC13 — Fri, 14 Dec 2018 18:34:54 GMT

@grant1768 wrote:
I just renewed my plan with some changes. For some reason even though I am certain I clicked unlimited talk it is now saying talk is not included in my plan so somehow it got missed or deleted. I tried adding long distance as there seemed to be no way to add talk on. Is it possible to add on without wiping out the plan I just paid for. I cant go 90 days without a phone. I remember one other time there was a mistake and it ended up charging me twice when i tried to correct it thanks

You will need to contact the mods to look into this for you and change your plan. You wouldn't have been able to add a long distance addon as you need talk in your base plan for that to work.

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Re: plan payment- just paid for new plan but it got messed up

srlawren — Fri, 14 Dec 2018 19:20:20 GMT

@grant1768 what does your plan details show when you sign into your self serve account and click on the Plans & Addons tab? Does it show any talk included? If not, you'll need to contact the moderator team as @ShawnC13 noted. If it does show talk, you might want to try the lost-then-found workaround, which sometimes helps when services disappear during plan changes: https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/SOLUTION-My-plan-has-enough-funds-but-will-not-renew-or-re/m-p/284552/highlight/true#M20518

Re: plan payment- just paid for new plan but it got messed up

grant1768 — Fri, 14 Dec 2018 19:26:07 GMT

thanks I contacted moderator as It didnt show anything and I tried to add on but it flushed my other purchases so at this point i spent $150 for 30 days unlimited talk and text no data

but my phone works..