topic Re: Change my plan in Get Support

Change my plan

life_is_rosie — Wed, 05 Jan 2022 11:17:36 GMT

Hello i would like to change my plan to have more data, when i go to change my plan and build a new custom one and go to make the payment now to have more data now, my payment is made but my plan did not get changed so i payed more for nothing, I would really like to know what to do! Please

Re: Change my plan

ChuckYeah — Tue, 06 Aug 2019 14:26:44 GMT

You have likely asked for your plan change to be on next renewal, at the end of your 30 day cycle. You can just go back in and ask it to change effective immediately. This will work as long as you are changing your plan. Renewing the same plan early requires moderator assistance.

@life_is_rosie wrote:
Hello i would like to change my plan to have more data, when i go to change my plan and build a new custom one and go to make the payment now to have more data now, my payment is made but my plan did not get changed so i payed more for nothing, I would really like to know what to do! Please

Re: Change my plan

life_is_rosie — Tue, 06 Aug 2019 14:33:27 GMT

That's exactly what i did before my last rewal 😮 my plan renews itself every 90 days. i tryed again today and chose change effective immediatly and nothing happened except beign charged on my credit card 😞

Re: Change my plan

geopublic — Tue, 06 Aug 2019 14:36:16 GMT

@life_is_rosie wrote:
Hello i would like to change my plan to have more data, when i go to change my plan and build a new custom one and go to make the payment now to have more data now, my payment is made but my plan did not get changed so i payed more for nothing, I would really like to know what to do! Please

@life_is_rosie What is your current plan? Usually the ready made plans are the best value did you check them before building your own?

Re: Change my plan

ChuckYeah — Tue, 06 Aug 2019 14:36:59 GMT

It sounds like you need to contact a moderator.

Contact @Moderator_Team
It can take up to 48 hours for the team to respond to your concerns.

But if you are able to post more info, someone may be able to figure out what may have gone wrong. Maybe a screenshot of your plan and transaction history. Remove any personal info if you do this.

Re: Change my plan

life_is_rosie — Tue, 06 Aug 2019 14:40:19 GMT

ok i'll try to do that thanks for your help! 🙂