topic Re: wont let me pay in Get Support

wont let me pay

toothless — Wed, 05 Jan 2022 11:17:35 GMT

Hi there- I am trying to pay the bill but every time I try it says I have enough balance. When I check my balance it says 0.00 and when I check the payment history it says a payment is due!

I really need to figure this out- please help

Re: wont let me pay

mimmo — Thu, 13 Dec 2018 15:16:22 GMT

Try entering a specific amount instead of amount due.

When is your renewal date?

Re: wont let me pay

Anonymous — Thu, 13 Dec 2018 15:21:41 GMT

@toothless wrote:
Hi there- I am trying to pay the bill but every time I try it says I have enough balance. When I check my balance it says 0.00 and when I check the payment history it says a payment is due!

I really need to figure this out- please help

Maybe also post a screenshot of your overview page so we can see what's happening. Blank any personal info of course.

Re: wont let me pay

stonechucker — Thu, 13 Dec 2018 15:32:07 GMT

@toothless, if your phone is working, ignore whatever your Self-Serve says *if* you are on AutoPay, or *if* you've previously topped up prior to your renewal date.

There are warning messages right in Self-Serve that tell you to do nothing if you're in these positions. There is nothing wrong if your device is working.

Re: wont let me pay

toothless — Thu, 13 Dec 2018 15:33:28 GMT

I am NOT on autopay but thanks for your "solution"

Re: wont let me pay

toothless — Thu, 13 Dec 2018 15:34:35 GMT

Dec 15- I have done both enter in the amount due and the desired amount

Re: wont let me pay

toothless — Thu, 13 Dec 2018 15:35:04 GMT

renewal date is Dec 15

Re: wont let me pay

Anonymous — Thu, 13 Dec 2018 15:37:43 GMT

@toothless wrote:
I am NOT on autopay but thanks for your "solution"

Un-called for. Maybe you're not aware that almost everybody posting here are fellow customers just like you and just trying to help.

Re: wont let me pay

toothless — Thu, 13 Dec 2018 15:41:01 GMT

OK so Honestly all I did was the same steps over and over and it seems to have gone through- it said thanks for the money so heres hoping- thank you all and Merry Christmas 🙂

Re: wont let me pay

will13am — Thu, 13 Dec 2018 16:11:19 GMT

@toothless wrote:
OK so Honestly all I did was the same steps over and over and it seems to have gone through- it said thanks for the money so heres hoping- thank you all and Merry Christmas 🙂

The self serve portal sometimes responds in strange way. Multiple tries, deleting cache, incognito mode can resolve issues. Happy to see that everything is working. Next time if you are in a bind, there is always the option of topping up using vouchers from recharge.com.